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Scope of Position:
- Service Ambassadors prepares for food and beverage service and serves our guests in line with the Food and Beverage concept and Fairmont service standards.
Requirements: - Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
- Proficient in the English language (verbal & written), second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be flexible in terms of working hours.
- Must be physically fit.
Responsibilities: - Demonstrates Fairmont standards in all interactions.
- To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont.
- To consistently offer professional, friendly and warm service.
- To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts.
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
- To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
- To understand how to operate all the equipment used in the outlet.
- To fully understand and follow the hotel's recycling program and procedures.
- To actively participate in all health and safety procedures the entire hotel.
- To follow all of safety and sanitation policies when handling food and beverage.
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant.
- Follows Hotel's telephone etiquette standards.
Qualifications - Basic Math.
- Excellent Customer Service.
- Resolve Conflict.
- Teamwork.
- Persistence.
- High Energy.
- Ability to sell and upsell to Customer Needs.
- The ability to accept criticism and work well under pressure.
- To be thorough and pay attention to detail.
- Excellent verbal communication skills.
- Excellent listening skills.
*Hospitality / Hotel / Restaurant jobs in south africa
*Food & Beverage Service Ambassador (Waiter/Waitress) in Cape Town -
Danish speaking Customer Service Ambassador
2 days ago
Language Recruiters Cape Town, South AfricaAre you passionate about luxury brands and exceptional customer service? Join this team as a Danish speaking Customer Service Ambassador and become a part of their prestigious luxury eCommerce company based in Cape Town, South Africa You will deliver world-class customer service ...
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FAIRMONT Cape Town, South Africa Full timeJob Description · Scope of Position: · Service Ambassadors prepares for food and beverage service and serves our guests in line with the Food and Beverage concept and Fairmont service standards. · Requirements: · Must possess outstanding guest services skills, professional presen ...
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Call Centre Agent
2 hours ago
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Receptionist - Blaauwberg
2 hours ago
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Locum (Part-time) Receptionists - Western Cape
2 hours ago
Intercare Group South Africa Cape Town, South Africa Part timeIntercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, ...
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Ward Secretary
2 hours ago
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Roaming Receptionist
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Project Execution Manager
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Senior Sales Manager
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Project Execution Manager
2 hours ago
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Roaming Dental Assistant
2 hours ago
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Service Advisor
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Senior Sales Manager
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Retail Trainer
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Internal Sales Consultant
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Spa Receptionist
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Talent Acquisition Specialist
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Spa Receptionist
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Guest Experience Agent
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Debt Counseling Team Leader
2 hours ago
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Food & Beverage Service Ambassador (Waiter/Waitress) - Western Cape, Cape Town, South Africa - Accor Hotel
Description
Accor Hotel's job vacancy, Career and Recruitment
Job title : Food & Beverage Service Ambassador (Waiter/Waitress) jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : May 23, 2024
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