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    Operations Manager - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    2 days ago

    WNS Global Services background
    Description
    Job Description

    You will be fully responsible to manage the end to end Operations for our new Retail Client.

    Your duties will include, but not be limited to the following:


    • Achieve and exceed all client KPI's and manage the day to day relationship with the client.


    • Achieve the Operations Financial Targets


    • Ensuring you have a happy workforce.


    • Team development and succession.


    • Governance and compliance.

    Qualifications

    Minimum Requirements:

    Qualifications Required

    Essential
    • Matric/Grade 12 Certificate

    Preferred
    • Tertiary qualification in Contact Centre Management or similar
    • Continuous Improvement E.g., Lean Six Sigma certification

    1. Experience Required

    Essential
    • Minimum 5 years' experience as a large contact center manager
    • Thorough knowledge of contact center technology
    • Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)

    Preferred
    • Proven ability in managing a high performing environment in sales and/or retentions
    • Contact Centre Leadership
    • People management
    • Stakeholder management
    • Report writing and report presentation
    • Retail Contact Centre Experience

    Additional Information
    • Must be willing to work rotational shifts in a 24 by 7 Operation
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