Roadwell Mpongo

Hard working perfectionist with a great eye for opertunity 

AMAZON 
Technical support (2021 – current ) 
• Provide daily support to users of various computer systems including answering questions, 
analyzing problems, and quickly forming solutions to return systems to proper operation. 
• Communicate clearly and effectively with end users, colleagues, and management to quickly 
resolve issues and ensure customer satisfaction. 
• Install and maintain hardware, software, and other equipment to meet client requirements, 
routinely observe operational performance, and install security patches and updates when 
necessary. 
• Maintain detailed records of daily interactions with customers, installation activities, reported 
issues, and completed solutions along with any further actions required of management or repair 
personnel. 
• Increase personal technical knowledge by reading trade publications, operating manuals, and 
diagnostics information, and attending conferences or seminars when possible. 
• Develop training manuals and troubleshooting procedures to help both support personnel and end 
users interact properly with hardware and software. 
• Collaborate with technical staff and clients to establish goals and objectives for system 
improvements and upgrades. 
• Create and implement new processes to improve efficiency and customer satisfaction while 
reducing costs

FETC:IT-Technical SupportC.13(18monthcourse) Damelin College, CapeTown[Present]
BA:Political Science
University of the western cape, CapeTown[2013-Incomplete]

National Senior Certificate
The Settler’s high school, CapeTown[2011]