Jobs
>
Johannesburg

    Client Liaison Officer - Johannesburg, South Africa - Salt Employee Benefits

    Salt Employee Benefits
    Salt Employee Benefits Johannesburg, South Africa

    1 day ago

    Default job background
    Full time
    Description

    The incumbents responsibility is to fulfill the role of a liaison officer between the members of the Fund and the Fund's service providers, the functions include but are not limited to:

    · Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site.

    · To ensure end to end service delivery on behalf of members and employers for all queries.

    · To ensure communication and engagement to employers, members, and stakeholders of the Fund.

    · To resolve all queries and actively monitor service delivery on the Fund, take appropriate steps to ensure that SLA is delivered.

    Responsibilities

    Walk in Members

    • Receive members and help them with submission of their claims and all queries.
    • Ensure that all due diligence is completed in processing the claims and all other queries.
    • Check that all claim documents are available: Viz. ID, forms tax numbers etc.Act as a service rep to ensure that all forms are completed fully to ensure timeous payment. Guide the member ito education and completion of all paperwork to prevent come backs. Viz, To Advise member of any outstanding documentation or what will affect the delay of the claim.
    • Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund).
    • Escalate claims that are outside the service level agreement.
    • Assist with all walk in queries to ensure end to end service and delivery eg. Advising members who come to enquire about their membership on their status
    • Liaise with various departments/stakeholders wrt member claims eg to the relevant CLO/MCLO for further investigation.
    • Provide members with benefit statements, contribution history and quotations where available.
    • Educate members on benefits of the fund and process.
    • Ensure reporting daily to the manager for consideration and review.

    Planning for Travelling

    • Complete a yearly travel plan split per month
    • To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOs
    • To ensure that all administrative tasks relative to the training including full recon, outstanding claims and unallocated contributions have been obtained
    • To check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visits
    • To escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on

    Reporting and Admin

    • Submit daily and weekly reports including any ad-hoc reports as and when required by business
    • All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt
    • To provide reports after every employer visits with challenges and actions required. The report will be provided the following day after coming back from the visit Relationship Management
    • Attend to requests from other stakeholders like Member Unions, Employer Unions and PSIRA as and when the requests come in
    • Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.
    • Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
    • Attend internal and external training required. Time Management
    • Excellent time management. Flexible and ability to work under pressure and multitask.

    Competencies required:

    • Matric and Industry knowledge and at least 2 years Industry experience
    • Intermediate Excel Skills (Assessment will be done)
    • Code 10 drivers license with PDP
    • Communication (Written and Verbal)

    Assessments:

    • Basic industry knowledge
    • Excel – intermediate
    • Customer Service
  • Adcorp Holdings

    Business Liaison Officer

    2 days ago

    Adcorp Holdings Sandton, South Africa

    The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant cu ...

  • Job Crystal

    Vendor Liaison Officer

    1 day ago

    Job Crystal Sandton, South Africa

    An online payments platform is looking for a Vendor Liaison Officer in Sandton. The VLO is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel's performance, processes, and products to meet established standards. · ...

  • J Smith Collier & Associates

    Vendor Liaison Officers

    2 days ago

    J Smith Collier & Associates Sandton, South Africa

    The vendor liaison officer is responsible for the day to day management ,monitoring,inspecting and proposing measures to improve the ATM's performance and processes. · Creation if MIS on daily basis,ATM uptime,trouble shooting.Quality control measuring by looking at complaints an ...

  • Ecowize

    Customer Liaison Officer

    1 day ago

    Ecowize East Rand, South Africa

    **Responsibilities** · - Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives. · - Capturing and processing orders timeously and correctly. · - Coordinate orde ...

  • Ad Talent

    Landlord Liaison Officer

    57 minutes ago

    Ad Talent Johannesburg, South Africa Full time

    Who are we: · We are a premium outdoor billboards and advertising company · Who are we looking for: · We are looking for a Landlord Liaison Officer to maintain the current holding of the business through sustainable relationships and stability with the current landlords. · What w ...

  • The Individual Touch

    Vendor Liaison Officer

    1 day ago

    The Individual Touch Johannesburg, South Africa

    Creation of MIS on a daily basis; ATM uptime, troubleshooting, remedial measures. · Quality control; measuring customer satisfaction by analyzing the complaints and taking remedial measures. · Handle client escalations and work with internal and client teams and resolve within sh ...

  • All Star Placements

    Accounts Payable and Liaison Officer

    2 days ago

    All Star Placements Woodmead, South Africa

    There is a Position available in Woodmead for an experienced Accounts Payable and Liaison Officer. · Expected duties: Collect invoices and supporting documentations from LSPs or related department. Review all invoices against approved quotations. Communicate with LSPs if any furt ...

  • Performability Recruitment

    Graduate - Vendor Liaison Officer

    4 hours ago

    Performability Recruitment Johannesburg, South Africa

    My client in the Fintech space is looking for a recent Graduate who has completed either their B.Com Supply Chain, B.Com Finance, or BSC Engineering (Mechanical) degree. · This is for a 1 year internship · As a graduate in this role, you will learn a range of skills and equip y ...

  • TalentCru

    Business Liaison Officer

    1 day ago

    TalentCru Sandton, South Africa

    The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant cu ...

  • Route Management (PTY) LTD

    Client Liaison Officer

    1 day ago

    Route Management (PTY) LTD Germiston, South Africa Full time

    Candidate requirements:1. Valid Grade 12 certificate2. Advantageous legislative requirements:a) NQF 5b) RE accreditationc) NCA accreditation3. Completed or partially completed bachelor's degree in accounting or finance will be advantageous4. Experience in a similar role with a cu ...

  • All Star Placements

    Accounts Payable and Liaison Officer

    1 day ago

    All Star Placements Sandton, South Africa Full time

    There is a Position available in Woodmead for an experienced Accounts Payable and Liaison Officer. Expected duties: Collect invoices and supporting documentations from LSPs or related department. Review all invoices against approved quotations. Communicate with LSPs if any furthe ...

  • Fokus Personnel

    Financial Client Liaison Officer

    16 hours ago

    Fokus Personnel Germiston, South Africa Full time

    Our National client within the Manufacturing sector is looking to appoint a Dynamic Financial Client Liaison Officer for their branch in Germiston. · B Com Degree in Accounting / Finance · Legislative Requirements: · NQF Level 5 · RE Accreditation · NCA Accreditation · All sales ...

  • Dante Personnel

    Client Liaison Officer

    13 hours ago

    Dante Personnel Midrand, South Africa

    Minimum requirements: · Matric and relevant tertiary degree · Minimum 4 years of experience in a similar role · Should be experienced and efficient with MS Office · Fluent in English and Afrikaans · Valid drivers license and Car · Be willing to travel · Consultant: Cherane Nel ...

  • Six Sense

    Client Liaison

    2 days ago

    Six Sense Johannesburg, South Africa

    Gauteng, Johannesburg · - Annually Cost To Company (Market related) · A well-established Travel company is seeking to appoint Client Liaison & Sales Co Ordinator. · **Matric** · - Travel Diploma. · - Prior experience in a role as a Client Liaison Officer and/or Sales Coordinator ...

  • HotelJobs

    General Manager

    2 days ago

    HotelJobs Johannesburg, South Africa

    Leading outsourced solutions provider within the Food Service Sector and SLA space is looking to urgently fill the role of a General Manager role within the company hierarchy reporting to the CEO · Duties & Responsibilities · Financial · - Projects within the allocated region ach ...

  • HotelJobs

    Contracts Executive/ Operations Gm

    2 days ago

    HotelJobs Johannesburg, South Africa

    Leading outsourced solutions provider within the Food & Beverage and contract catrering space is looking to urgently fill the role of a National Key Account Contract Exec · Join a leading SA employer with great room for growth · Duties & Responsibilities · Financial · - Projects ...

  • Performer Recruitment

    Invoicing Clerk

    1 day ago

    Performer Recruitment Johannesburg, South Africa

    **Job Summary**: · As an Invoicing Clerk with Warehouse Liaison responsibilities, you will play a crucial role in ensuring the smooth and efficient operation of our invoicing processes, while also serving as a liaison between the warehouse and the finance department. Your primary ...

  • BTE Renewables

    Office Administration Support

    2 days ago

    BTE Renewables Johannesburg, South Africa

    **PURP**OSE**: · Provides front desk reception by welcoming all visitors and staff, directing, and announcing them professionally and appropriately, arranging refreshments and answering the company switchboard to provide a welcoming experience. Ensuring that the reception and boa ...

  • Isilumko Staffing

    Office Manager

    2 days ago

    Isilumko Staffing Johannesburg, South Africa

    **Responsibilities**: · - Manage day-to-day office operations, including facilities management, supplies procurement, and vendor relations. · - Coordinate administrative tasks such as scheduling meetings, managing correspondence, and organizing company events. · - Oversee office ...

  • Malander Placements

    Pro & Admin Support

    2 days ago

    Malander Placements Johannesburg, South Africa

    ** ** · **CONTRACTOR** · **JHB000352** · **ADMIN, OFFICE & SUPPORT** · **FINANCIAL SERVICES** · **Gauteng**, JHB - Northern Suburbs** · ** Monthly Basic Salary (Market related)** · **Key Responsibilities**: · - Providing administrative support to the team, including handling corr ...