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    Vendor Liaison Officer - Johannesburg, South Africa - The Individual Touch

    The Individual Touch
    The Individual Touch Johannesburg, South Africa

    4 days ago

    Default job background
    Description
    Creation of MIS on a daily basis; ATM uptime, troubleshooting, remedial measures.
    Quality control; measuring customer satisfaction by analyzing the complaints and taking remedial measures.
    Handle client escalations and work with internal and client teams and resolve within short time frames, preferably within sunset.
    Ensure the ATM Availability is achieved daily and come up with solutions to address repeat/chronic ATM failures.
    Have a documented month-end plan to ensure service levels are high.
    Preparing and implementing quality assurance policies and procedures.
    Performing routine inspections and quality tests.
    Identifying and resolving workflow and production issues.
    Ensuring that standards and safety regulations are observed.
    Addressing and discussing issues and proposed solutions with superiors.
    Documenting quality assurance activities and creating audit reports.
    Making recommendations for improvement.
    Creating training materials and operating manuals.
    Stakeholder management
    Accountable for vendor management and deliverables. This can include services, licensing, validating the invoices, and vendor management activities.
    Manage and track overtime, and ensure vendor staff rosters are in place to reduce /eliminate overtime.

    Manage the flow of work including projects & production fixes assigned to the ATM channel in accordance with established timelines, budget, quality standards, and/or contractual requirements.

    Process, Risk, Regulatory & Compliance


    Qualifications and Experience:
    Matric (Grade 12)
    Degree in business management /commerce /finance advantageous
    Experience in resolving ATM escalations.
    5 + years experience in Cash and ATMs
    Experience in ATM Monitoring & vendor liaison
    Clear criminal and credit record
    Contactable via own mobile phone
    Valid drivers license
    Must have Office Suite experience Word, Excel, MS Project, PowerPoint
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