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    Specialist: Application Support - Pretoria, South Africa - The Hiring House

    The Hiring House
    The Hiring House Pretoria, South Africa

    1 week ago

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    Description

    Duties & Responsibilities:

    • Application Support and maintenance
    • Provide dedicated support to Sales agent, including supporting and maintaining the applications they use.
    • Support and maintain all other applications 24/7, to ensure stability, systems availability, and performance according to agreed SLA,
    • Support, maintain and monitor Non-Production and Production Environments,
    • Deploy applications to Non-Production and Production Environments,
    • Maintain software components & ensure reliable deployment of new features,
    • Review input deliverables from Development (RN / DI),
    • Prepare implementation plan and Communicate to stakeholders,
    • Ensure application monitoring is in place as well as automated daily health checks,
    • Research new tools, technologies and best practices,
    • Taking ownership of software issues, and working with Development Teams to resolve more advanced issues,
    • Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices,
    • Automation of manual tasks,
    • Proactively perform routine maintenance activities,
    • Perform daily health checks on all applications,
    • Manage preimplementation and postimplementation testing,
    • Monitor Service Desk queue and manage incidents, requests and problems experienced with systems,
    • Run production scripts to correct system errors,
    • Provide business support when required (e.g. monthend operational activities),
    • Log Change requests and CAB attendance.

    Formal Education:

    • IT degree/diploma
    • Strong computer skills including Microsoft Office and databases
    • Knowledge of configuration management tools and application performance and management tools
    • ITIL foundation certification

    Experience

    • Minimum 35 years of enterprise software development experience or 2+ years of DevOps experience; IIS .net technology,
    • 2+ years of experience in windows based operating systems,
    • Knowledge and understanding of Agile Methods,
    • Exposure to cloud computing,
    • Experience in implementing and maintaining Application Performance and Monitoring tools,
    • Experience working in an Agile development environment,
    • Insurance background/experience (Advantage),
    • K2 Platform knowledge and experience (Advantage),
    • Previous track record of Sales Support (Advantage),
    • Experience of supporting and maintaining commissions system (Advantage)
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