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Cape Town

    Call Center Agent - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    8 hours ago

    WNS Global Services background
    Description
    Job Description


    Key Responsibilities:

    • Transaction Processing

    Transactions include:

    • Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds and re-energizations
    • Query Resolution (Voice, Email & Correspondence)
    • Performing welcome calls to new customers
    • Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email & white mail (letters/faxes)
    • Liaising with internal/ external parties to resolve customer queries
    • Analyzing and interpreting data on the available systems to resolve customer queries and enable billing & collections
    • Obtaining and evaluating all relevant information to resolve product and service queries & complaints
    • Collections & Debt Management
    • Making and receiving calls to maximize cash collection, while maintaining customer service & retention
    • Collecting cash, minimizing bad debt write offs & preventing future cases/failed debits.
    • Data Gathering
    • Updating customer and/or company information on all relevant systems
    Qualifications

    Additional Information

    • Must be able to travel between WNS sites locally when required
    • Own transport
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