- 6-12 Months working experience, preferably in a call center environment
- Preference will be given to candidates with experience in dealing with international clients
- High proficiency in verbal & written English (a neutral accent is required)
- Customer orientation in an international and multicultural context; able and willing to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account.
- Process Control; Planning and organizing; attention to detail; able to manage a relentlessly high workload containing hundreds of small tasks to 100% accuracy
- A sense of urgency; energetic, resilient, think clearly, respond quickly and appropriately, do the right thing at pace.
- Focus on quality; Set high quality standards for your work and strive for continuous improvement
- Sales experience (soft sales) is advantageous
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Call Center Agent
6 days ago
Pacific Credit Solutions Cape Town, South Africa**About us** · We are a US based financial company dialing out to US customers. we present ourselves in a professional manner but like to have a work environment that enables a comfortable environment. · Our work environment includes: · - Work-from-home days · - Casual work attir ...
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Call Center Agent
1 week ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fi ...
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5 days ago
Brooklyn Outsourcing Group Cape Town, South AfricaDuties & Responsibilities Assisting customers with points enquiries and the Loyalty program as a whole. Desired Experience & Qualification - Matric - Minimum 12 months call centre experience. email ; ...
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Advanced Incoporation Cape Town, South AfricaMust have an excellent command of the English language - Atleast 9 months telesales experience is a must - Must have experience selling Long Term Insurance - Must have a clear criminal record and not debarred - Must be target driven. ...
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Inbound Call Center Agent
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MCI Careers Cape Town, South AfricaLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: · **Job Title**:Inbound Call Center Agent · **Job Type**: Full-time, Permanent · **Location**: Onsite, Cape Town (US hours) · **About Us**: · MCI is a leading Business Process Outsourcing (BPO) company that specialize ...
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Outbound Call Center Agent
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MCI Careers Cape Town, South AfricaLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: · **Job Title**:Outbound Call Center Agent (Political Campaign) · **Job Type**: Full-time, Permanent · **Location**: Onsite, Cape Town (US hours) · **About Us**: · MCI is a leading Business Process Outsourcing (BPO) c ...
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Call Center Agent
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CareerBox Wynberg, South Africa**Job Fit** · **What are the skills required for technical support?** · Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. The ability to work well in a team. Proble ...
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Call Center Agent
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CareerBox Wynberg, South Africa**Position Purpose** · Inbound Sales Consultants are responsible for handling inbound sales calls from consumers and selling of its client's products and services. Identifying customer needs and making recommendations. Making follow-up outbound calls, overcoming objections, and c ...
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Medical Scheme Call Center Agent
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Careforce Recruitment Cape Town, South AfricaOur client, a managed care organisation is looking for a Call Centre Agent to be based in their Cape Town office. This is an equal opportunity oganisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. · **Job Tit ...
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Jime Fortex Cape Town, South AfricaKEY RESPONSIBILITIES WILL INCLUDE: · - Investigating and responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers. · - Liaising with internal/ external parties to resolve customer queries · - Analyzing and interpre ...
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Call Center Agent for Debt Review
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True north debt solutions Cape Town, South AfricaAssist consumers whom are struggling to pay all their debts. · **Experience**: · - Cold calling: 2 years (preferred) · - Debt Review: 2 years (preferred) ...
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Dutch Speaking Contact Center Agent
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iContact BPO Paardeneiland, South AfricaWe are looking for Dutch **native speakers **with relevant experience as a Telesales agent having commercial conversations (retention & up/cross sales calls) selling to Dutch telecom customers and prospects in a B2C environment. · **Who is TCMS?** · TCMS is an award winning & fas ...
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Linda Recruit for Call Center Cape Town, South AfricaWe are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team. · We are an outbound call center · We do sales telepathically. · **Requirements**: · - Matric · - Must be outspoken and computer literate. · - Must speak fluent English /Afrikaans or an ...
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True north debt solutions Cape Town, South AfricaAssisting over indebted clients. · **Job Types**: Full-time, Permanent, Temp to perm · Contract length: 3 months · **Experience**: · - Cold calling: 2 years (required) ...
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Recruitment for Call Center Agents May 2023
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Linda Recruit for Call Center Cape Town, South AfricaGreat opportunity to grow your career. · We are an outbound call center looking for individuals to join the call center environment. · We do sales over the phones. · **Requirements**: · - Must be outspoken and computer literate. · - Must speak fluent English /Afrikaans or any Afr ...
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Call Center Agent
6 days ago
Danie Brynard Brokers Parow, South AfricaBeing a Financial Advisor is not a job but a long-term noble profession. It is about providing your clients with financial security and building a long-term relationship with them. Our purpose is to help our customers thrive by enabling them to achieve their lifetime financial go ...
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Call Center Agent
1 day ago
Credit Legal Pros Cape Helderberg, South Africa**we are looking for call center agents to join our legal be well spoken and have good telephone etiquette and be target driven.training will be provided as well.** · **we do offer a basic salary + a high commission advantage if you reside in the Helderberg area.** · **Salary w ...
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Linda Recruit for Call Center Milnerton, South AfricaWe are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team. · We are an outbound call center · We do sales telepathically. · **Requirements**: · - Matric · - Must be outspoken and computer literate. · - Must speak fluent English /Afrikaans or an ...
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Collections Center Agent
1 week ago
Werner J du Plessis Inc Durbanville, South Africa_Du Plessis & Partners Attorneys have positions available for mature individuals in their highly profitable call _center _for an energetic and self-motivated debt collections agent._ · Accounts administration and negotiating reasonable payment on delinquent medical and schooling ...
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Call Center Agent
3 days ago
WNS Global Services Cape Town, South AfricaJob Description · We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions for customers, to enable collections and minimize bad-debt write-offs for our UK-based clients. · KEY RESP ...
Call Center Agent - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionAn exciting opportunity for Lead Associates has just become available on our brand new campaign in Century City. Our client is a financing institution with a platform that enables financing for international postgraduate students at the world's best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.
We are looking for high performance individuals, with exceptional communication skills, to provide our client's customers with a first class service experience in a contact center environment.
Key Responsibilities:
As an Operations Lead Associate, owning the turnaround times, customer service levels, handovers and escalations (your SLA's) of each customer.
You will also be responsible to:
• Help resolve issues first time, promptly escalate unresolved issues as appropriate
• Ensure high quality delivery of customer experience across multiple channels (email, calls, chat)
• Learn – and ultimately become a technical expert for - our Prodigy loan product and origination process. Use this technical knowledge to guide students through the process, to respond to customer service requests and to enable resolution. Transfer your knowledge to team mates both formally and informally
• Be responsible for hitting your day-to-day service level targets. Ensure service levels are maintained and improved where possible. Be a valuable contributor to the operations function. Inject a sense of fun and fulfillment into your team environment
• At times, you may be required to work closely with other functions, notably Student Marketing or our Technical Team to improve the service offering
Qualifications Required:
Completed 3 year Diploma / Degree in a relevant field
Experience, Knowledge, Skills and Attributes Required: