Sanele Mnaphu

A self-motivated customer focused professional who possesses a strong sense of urgency with regard to client satisfaction, excellent interpersonal and communication skills, coupled with excellent relationship building capabilities and versatile skill set.
Skills : Technical Support, Customer Services, Problem Solving, Retail Sales, Call Center, Strong Written And Oral Communication, Proficient In Microsoft Office , Network Diagnosis and Troubleshooting issues.
I worked in various industries that helped me acquire lots of skills and knowledge which includes Retail, Call Centre's and IT companies.

Call Lab BPO

IT Support Engineer
May 2022 - Present 
Duties
Installing and configuring client computer systems.
Responding to client IT support requests.
Install and configure computer hardware, software, networks and applications
Continuously monitor and maintain systems and networks
Respond to technical support calls from other staff members or clients and communicate how to resolve issues
Diagnose and troubleshoot system and network problems, software faults or hardware complications
Support the roll-out of new applications
Keep a record of issues, along with solutions, to refer back to in future instances
Providing technical support on-site or via remote-access systems.

Installing and configuring client computer systems. Responding to client IT support requests. Install and configure computer hardware, software, networks and applications Continuously monitor and maintain systems and networks Respond to technical support calls from other staff members or clients and communicate how to resolve issues Diagnose and troubleshoot system and network problems, software faults or hardware complications Support the roll-out of new applications Keep a record of issues, along with solutions, to refer back to in future instances Providing technical support on-site or via remote-access systems.

Call Lab BPO
Sales Consultant
May 2021 - Apr 2022
Duties
Increasing group revenue in accordance with specific targets, through a pro-active sales approach in cooperation with their respective Groups Supervisor (TBC).
Handling of queries, capturing information and assigning requests accordingly.
Ensuring a seamless flow of information and cooperation with all departments.
Taking inbound calls and assisting callers and consumers with related requests.
Independently solving service and sales related problems.
Handling of administrative and special tasks when required.
Making Outbound calls to consumers and responding to emails.
Meeting daily targets & KPIs as defined for each activity.
Selling accurate information over the telephone and via email tools (TBC)
Adhering to all scripts and processes.
Research via Internet searches if required.
Ad hoc tasks as may be requested from time to time.

Increasing group revenue in accordance with specific targets, through a pro-active sales approach in cooperation with their respective Groups Supervisor (TBC). Handling of queries, capturing information and assigning requests accordingly. Ensuring a seamless flow of information and cooperation with all departments. Taking inbound calls and assisting callers and consumers with related requests. Independently solving service and sales related problems. Handling of administrative and special tasks when required. Making Outbound calls to consumers and responding to emails. Meeting daily targets & KPIs as defined for each activity. Selling accurate information over the telephone and via email tools (TBC) Adhering to all scripts and processes. Research via Internet searches if required. Ad hoc tasks as may be requested from time to time.

Younglings Africa
Frontend Developer Intern
Dec 2019 - Nov 2020 
Duties
Build web applications with web development best practices
Transform app designs into front-end code with HTML, CSS, and JavaScript
Work with back-end developers to integrate UI components with APIs and databases
Gather and refine specifications and requirements based on technical requirements or UX design 
Debug errors, troubleshoot issues, and perform routine performance optimizations
On-site search engine optimization (SEO)
Write high-quality, scalable, and reusable code
Stay plugged into emerging technologies and industry trends

Build web applications with web development best practices Transform app designs into front-end code with HTML, CSS, and JavaScript Work with back-end developers to integrate UI components with APIs and databases Gather and refine specifications and requirements based on technical requirements or UX design Debug errors, troubleshoot issues, and perform routine performance optimizations On-site search engine optimization (SEO) Write high-quality, scalable, and reusable code Stay plugged into emerging technologies and industry trends

EOH 
Systems Support Intern
Oct 2018 - Oct 2019
Duties
Install and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build an internal wiki with technical documentation, manuals and IT policies

Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies
 

Truworths
Debt Collector
Feb 2015 - Oct 2018
Duties
Manage multiple delinquent accounts for debt collection efforts.
Keep track of assigned accounts to identify outstanding debts.
Plan a course of action to recover outstanding payments.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints.
Investigate and resolve discrepancies in payments or accounts.
Manage multiple delinquent accounts for debt collection efforts. Keep track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans. Handle questions or complaints. Investigate and resolve discrepancies in payments or accounts.

Makro South Africa
Packer
May 2012 - Sep 2012
Duties
Responsible to serve customers with friendliness, honesty, accuracy, politeness and courteousness
Responsible for packing of all items purchased by customers daily
Responsible for checking of prices on items not marked as per instruction
Responsible for returning products not purchased by customers, back to the shelve
Responsible for packing plastic bags on a daily basis
Responsible to return all baskets to its correct place
Assisting in other departments in the shop where necessary and/or as per instruction
Responsible for cleaning of tills and working areas on a daily basis
Any other lawful and reasonable instruction should not be refused as team work (team spirit principal) should avail at all times

Richfield Graduate Institute of Technology
Diploma in Information Technology
2013 - 2014