- A strong focus on delivering excellent customer service to all our customers
- To develop a positive relationship with customers and respond to their needs to ensure customer satisfaction.
- Providing support, problem solving and driving customer loyalty through a focus on achieving all key performance targets.
- Maintaining a sound knowledge and understanding of company products, insurers underwriting rules, and correct policy handling processes.
- Ownership of customer queries and good knowledge of products and processes to ensure customer satisfaction.
- Handling calls from customers accurately while maintaining first class customer service which includes a pleasant, confident and helpful telephone manner.
- Delivery of KPIs with a focus on attaining and retaining customers to support a successful business.
- Maximize customer retention opportunities within operational guidelines.
- Ensure all work is carried out to a high level of accuracy in line with our company quality standards and great customer experience.
- Deliver personal productivity measures to ensure operational efficiency and delivery of service levels.
- Work within company guidelines and processes.
- To work effectively as part of the contact center team.
- To maintain and enhance effective working relationships for all internal and external customers.
- Customer Focus
- Ensure interactions with customers optimize the customer experience of the brand and comply with regulatory, FCA & TCF guidelines.
- Ensure customer issues and complaints are effectively handled, recorded and reported meeting all regulatory requirements and within the principles of TCF.
- Ensure all activities comply with FCA and TCF guidelines
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STERLING Durban, South AfricaExperienced sales agents needs to sell Appliances · 6 Day training provided which you are required to pass before issued a contract. · Mon to Fri 8am to 5pm · **Salary**: From R4,000.00 per month · Ability to commute/relocate: · - Durban, KwaZulu-Natal: Reliably commute or planni ...
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LGL Staffing Durban, South Africa Full timeAbout the Company: · Our client is a global leader in Business Process Management (BPM), operating across multiple industry verticals worldwide. With a team of over 41,000 professionals in 16 countries, they provide operational excellence and deep domain expertise to 400+ global ...
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WNS Global Services Durban, South AfricaJob Description · Main purpose · The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. · Experience Required · • ...
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Field Financial Advisor Durban
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A1 Financial Services Durban, South AfricaOur position is aimed at individuals who are looking for better prospects and is based in and around Durban. · Benefits Included: · - Uncapped commission · - Performance bonus · - Work-related incentives for top performers · - Minimum 12 months experience in a Financial Services ...
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Debt Solutions SA Durban, South AfricaOpen Week for Recruitment · We are looking for TOP Sales Agents to join our team. · Debt Solution SA is hosting an open week for Recruitment · Time: 9h00 to 16h00 · Address: · Unit 406 4th Floor · Problem Mkhize road · Cowey Park Center · Essenwood · (Opposite Woolworths on Esse ...
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Open Week:sales Agents
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Debt Solutions SA Durban, South AfricaOpen Week for Recruitment · We are looking for · TOP Sales Agents · to join our team. · Debt Solution SA is hosting an open week for Recruitment · Monday to Friday · Time: 9h00 to 16h00 · Saturday · 9am to 12h30 · Address: · Unit 406 4th Floor · Problem Mkhize road · Cowey Park ...
Call Center Agent - Durban, South Africa - WNS Global Services
Description
Job DescriptionMain purpose:
An exciting opportunity for senior Associates has just become available on our campaign in Claremont.
We are looking for high performance individuals, with exceptional communication skills, to provide our client's customers with a first class service experience in a contact center environment.
Key responsibilities:
Customer Service
Essential:
A Matric/Grade 12 Certificate, with English passed at 50% and Maths / Maths Literacy passed at 40%
Preferred :
A relevant tertiary qualification (preferably in Business Administration/Management, Commerce, Finance and/or Accounting, Engineering)
Experience Required
Essential: 6+ months minimum experience in a call center environment
Preferred:
Prior customer service and/or sales experience with UK Insurance clients
Additional Information