Call Center Supervisor - Durban, South Africa - Ciazcon

Ciazcon

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Currently we are searching for a Call center supervisor for Durban, South Africa.

Responsibilities of this Post:

Hire, train, coach and lead call centre team as they provide services to our customers.

Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made.

Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls.
Be a first point of contact to handle and resolve customer complaints on products and services.
Ensure effective resource planning for the efficient operation of the call center.
Identify, resolve and escalate issues appropriately.

Collect, Monitor and analyse call centre statistics, data and trends and actively work with the broader team to improve business performance and team delivery.

Requirements of this Post:

Grade 12.
Tertiary qualification in any management or consumer related field.
Four years' experience in a call center management role.
Outstanding communication and interpersonal skills.
A thorough understanding of business and management principles.