Call Center Agent - Durban, South Africa - Ciazcon

Ciazcon

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Currently we are searching for a Call Center Agent for Durban, South Africa.

Responsibilities of this Post:

Provide product and service information to customers.
Document all call information according to standard operating procedures.
Research, identify, and resolve customer complaints using business tools and available customer data.
Address and resolve customer complaints.
Identify and escalate serious complaints to supervisors and management.

Requirements of this Post:

Grade 12.
Previous experience as Call center Agent.
High degree of professionalism and integrity.
Basic computer knowledge.