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Group Manager
Found in: Talent ZA C2 - 1 day ago
WNS Global Services Cape Town, South AfricaJob Description · The purpose of the Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management. · Key a ...
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Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · The person in this role is expected to perform the following activities on day to day basis: · The person who will justify this role should be able to ramp-up fast on business and technology aspects, very articulate, innovative and should have a structured appro ...
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Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of managers to create a customer centric and high performance culture through, effective management of people, metrics and projects, w ...
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Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · Primary Duties & Responsibilities · Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients · Drive & improve efficiency, leading to better operating margins with strong focus on gove ...
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Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to op ...
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Group Management Accountant
Found in: Executive Placements ZA C2 - 4 days ago
Frogg Recruitment SA Cape Town, South AfricaGroup Management Accountant Claremont Cape Town · Our Global Technology client in Claremont Southern Suburbs Cape Town is looking for an experienced Group Management Accountant with 5 years plus experience. · Salary and benefits Negotiable · Minimum requirements: · Degree in Ma ...
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Group Commercial Manager
Found in: Executive Placements ZA C2 - 1 day ago
Pronel Personnel Cape Town, South AfricaRole Overview: · As a key member of the group commercial team, the Commercial Manager will directly report to the Chief Commercial Officer. This newly established position requires a dynamic individual proficient in management accounting and project management. The successful can ...
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Group compliance Manager
Found in: Talent ZA C2 - 5 days ago
PRR Recruitment Services Cape Town, South Africa Full timeGroup Compliance Manager – R1,2 million - Rosebank · This financial company is seeking a Group Compliance manager. · The ideal candidate will have: · LLB, BCom Honours or relevant Risk Management related Degree or equivalent. Affiliation to a Compliance Body is advantageous. · 7 ...
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Group Financial Manager
Found in: Executive Placements ZA C2 - 3 days ago
West Coast Personnel Cape Town, South AfricaThe Group Financial Manager will be responsible for oversee financial management, compliance, forecasting, and analysis. You will need a hands-on approach to aid company growth and team collaboration in the sales and manufacturing environment. · Requirements: · Bachelors degree i ...
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Group HR Manager
Found in: Talent ZA C2 - 2 days ago
Tower Group Cape Town, South Africa Full timeMy Client based in the Western Cape is looking for a Group HR Manager, this person will have 7 direct reports and be responsible for 250 employees on-land and off-shore. This role reports directly into the; CEO, CFO and the COO. · MUST HAVE: · A DEGREE in HR Management · 5-10 ye ...
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Group Financial Manager
Found in: Whatjobs ZAC2 - 9 hours ago
Communicate Recruitment Cape Town, South Africa· Oversee and manage the financial operations of the Group · Contribute and participate in strategic and tactical processes in the business · Provide financial analysis and insights to management regarding the historic and forecast performance of the business · Maintain high-qua ...
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Group Financial Manager
Found in: Executive Placements ZA C2 - 3 days ago
CA Financial Appointments Cape Town, South AfricaOur client, a well established financial services company, is looking for a Group Financial Manager, for a 6 month contract to join their team. The role requires a highly assertive and results orientated individual who works with a strong sense of delivering quality work and thri ...
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Group Management Accountant
Found in: Whatjobs ZAC2 - 9 hours ago
Communicate Recruitment Cape Town, South Africa· Job Description: · The successful candidate will be responsible, but not limited to, the following: · Collaborating with ESG Director for ESG reporting requirements · Preparing and populating Board papers with system data · Maintaining and improving Monthly/Quarterly Business ...
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Group Controlling Manager
Found in: Talent ZA C2 - 1 day ago
Global Telesales (Pty) Ltd. Cape Town, South Africa Full timeTasks · Your responsibility includes the overall operative and strategic planning, internal and external monthly and quarterly reporting, internal and external pricing as well as the adaption of the defined Unit Cost Modell and Revenue Controlling. · Support for annual budgetin ...
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Senior Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · Primary Duties & Responsibilities · Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients · Drive & improve efficiency, leading to better operating margins with strong focus on gove ...
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Senior Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfo ...
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Quality Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · To lead a Quality Team in order to execute the departmental strategic goals through reports, feedback, insights and trends to stakeholders according to agreed standards. · Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards ...
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Senior Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objecti ...
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Senior Group Manager
Found in: Talent ZA C2 - 5 days ago
WNS Global Services Cape Town, South AfricaJob Description · You are customer and client facing and strive to deliver excellent customer experience and deliver on sale targets. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area. · Key Responsibilities · ...
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Group Admin and Finance Manager
Found in: Talent ZA 2A C2 - 3 days ago
West Coast Personnel Cape Town, South AfricaGroup Admin and Finance Manager - R75 000 to R Per Month CTC - Maitland, Cape Town - Starting Date Immediately · Are you a financially astute individual with a penchant for managing diverse portfolios? An opportunity awaits to lead the financial and administrative domains of a Gr ...
Senior Group Manager - Cape Town, South Africa - WNS Global Services
Description
Job Description
The purpose of the Sr Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.
Key accountabilities include but are not limited to:
change management, training, quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.
To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments. To ensure that policy and strategy is in compliance with defined standards and local compliance adherence. Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.The role will involve close coordination and project management of various internal and external technology groups to meet deliverables To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.
To line manage and develop reporting IT team. Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results. Ensure high level of customer centricity and engagement, forming a partnership with the operations team. Act as a point of escalation for customers and manage their expectations.Ensure the alignment of technology, process and people to business objectives Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.
Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.
Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required Broad general knowledge and awareness of the IT landscape (Required) Analytical and Practical motivated self starter.
(Required) Be an IT specialist, but also have an understanding of commercial operations.(Required) Good Communicator (Required) Sound understanding of business processes and IT operations (Required) Assertiveness (Required) Good understanding of the ITIL V3 Framework and implementation thereof (Required) Adaptable individual.
Willing to support US Campaigns and hours. BPO experience (Advantageous)Qualifications
ITIL V3 Certified (Advantageous) Business knowledge (Required) Project Management (Advantageous) Tertiary IT Qualification (Required)
At least 12+ years of experience in an IT Team Management Role (Required)
Additional Information