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Cape Town

    Senior Group Manager - Cape Town, South Africa - WNS Global Services

    WNS Global Services background
    Description
    Job Description

    Primary Duties & Responsibilities

    Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients

    Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management

    Predictive SLA monitoring & reporting

    Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement

    Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits

    Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism

    Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)

    Foster a spirit of continuous learning & collaboration across teams

    Qualifications

    Grade12/Matric

    Graduates/ Post Graduate

    Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality

    Lean Six sigma Black belt certified (Master black belt preferred)

    Experience in automation of aspects of Quality function

    Knowledge & experience of Agile methodology & demonstrate a digital mindset

    Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values

    Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

    Additional Information

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