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Group Manager
1 day ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
2 days ago
WNS Global Services Cape Town, South AfricaCompany Description · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financia ...
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Group Manager
1 week ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
1 week ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
1 week ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
1 week ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
3 days ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group IT Manager
1 day ago
Pedros Flame Grilled Chicken Newlands, South Africa**DUTIES AND RESPONSIBILITIES**: · - Responsible for overseeing the IT operations for the business at a group level. · - The role involves managing a team of IT professionals and ensuring that the IT systems and infrastructure are operating effectively, efficiently, and securely. ...
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Groups and Events Manager
1 hour ago
One&Only Cape Town Cape Town, South AfricaGroups and Events Manager · (7166) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonder ...
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Group Revenue Manager
1 week ago
Measured Ability Group Holdings Cape Town, South Africa**South Africa - Western Cape**, Cape Town - Central (Camps Bay - Maitland)** · **Our client is looking for a Group Revenue manager to join their team on-site in **Gauteng Johannesburg.** · **As a Revenue Manager, you are required to maximise revenue and assist in the delivery of ...
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Group Commercial Manager
1 day ago
Time Personnel Cape Town, South Africa**Job Overview**: · **Date Posted**: Posted 4 hours ago- · **Location**: Cape Town, Western Cape- · **Job Title**: Group Commercial Manager- · **Education Level**: Bachelors Degree- · **Job Level**: Management- · **Minimum Experience**: 5- 7 Years**Group Commercial Manager - Cape ...
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Group Revenue Manager
6 days ago
Greys Recruitment Cape Town, South Africa**As a Revenue Manager, you are required to maximise revenue and assist in the delivery of total revenue and profit growth (TREVPAR) for the group. This will be done through effective pricing strategies, implementation of achievable revenue plans, and production of historical dat ...
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Group Reporting Manager
1 week ago
Sanlam Cape Town, South Africa**What will you do?** · - Santam Financial Management - Group Reporting has a position available for a **Manager: Group Reporting** who will be based in **Cape Town.** · **What will make you successful in this role?** · - The incumbent will be responsible for the financial and st ...
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Group & Events Manager
3 days ago
HotelJobs Cape Town, South AfricaThis luxury brand is seeking an experienced Groups & Events Manager to manage the day-to-day functioning of the Groups and Events team and the efficient running of the office, ensuring the team achieves the hotel and departmental goals and revenue targets. · **Responsibilities**: ...
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Group PR Manager
1 day ago
Staff Connection Cape Town, South AfricaCape Town, Western Cape · - (Medical Aid & Provident Fund, Market related) · An upmarket hospitality group is looking for a Group PR Manager for their organisation. · - SA citizen · - Degree in marketing | journalism | communications · - Min 5yrs experience as a PR Manager · - Ho ...
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Group Commercial Manager
3 days ago
Pronel Personnel Cape Town, South Africa**Role Overview**: · While prior costing experience within a manufacturing context is pivotal, this role operates at a group level of responsibility. Therefore, leveraging costing, accounting and commercial expertise to evaluate group performance and identify opportunities for bu ...
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Group Reporting Manager
2 days ago
Snatch Cape Town, South AfricaWe're seeking a Technically minded **Group Finance Manager / Group Accounting Manager **interested in joining a large, listed mining organization based **in Southern Suburbs, Cape Town**. This role might appeal to a Technical specialist returning to SA from the UK. · **Roles & Re ...
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Group Marketing Manager
1 day ago
Finovate Cape Town, South AfricaOur client in the Logistics sector, and a leader in long and short haul transporting is looking for a **Group Marketing Manager** who is a versatile and dynamic marketer with a passion for marketing. · **Responsibilities**: · - Develop B2B and B2C marketing strategies across vari ...
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Group Training Manager
1 hour ago
HotelJobs Cape Town, South AfricaKendrick Recruitment is currently seeking a **Group Training Manager** for an exciting opportunity with a leading organization in the hospitality industry. As the Group Training Manager, you will be responsible for developing, monitoring, and maintaining staff skills in alignment ...
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Group Payroll Manager
1 week ago
HotelJobs Cape Town, South AfricaHospitality Payroll experience essential (non-negotiable). Proficiency in PaySpace payroll software. Detailed knowledge of PAYE and regulations. Minimum 5 yeears payroll exprience. Detail orientated and meticulous. Good planner. Organised. Good communicator. Strong problem-solver ...
Senior Group Manager - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionYou are customer and client facing and strive to deliver excellent customer experience and deliver on sale targets. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities
· Lead a team of operational leaders/managers
· Deliver contractual and commercial performance through cost and profitability management
· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
· Build excellent relationships both internally and externally at all levels
· Work with Quality, L&D, WFM, Recruitment, HR, Facilities and IT to deliver on expectations
· Ensure compliance to all relevant process and regulatory standards · Control and minimise costs
· Drive continuous improvement and create value by delivering excellent customer experience Knowledge, Skills and Attributes:
QualificationsGrade 12 or Matric
Leadership · Change management · Effective coaching skills · Commercial acumen · Planning and organizational skills
· MS Office at an advanced level Essential
· Minimum 5 years' operational experience in managing a contact center at a Senior level
· Experience in a contact center/BPO environment
· Thorough knowledge of contact center technology · Computer literacy (MS Office) at advanced level (Outlook, Word, Excel, PowerPoint)
Qualifications
Essential · Matric/Grade
· Tertiary qualification in Contact Centre Management or similar
· Continuous Improvement E.g., Lean Six Sigma certification
Leadership Development
Additional InformationRotational Night Shift-US Hours
Experience working in a travel vertical is preferred