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Group Manager
1 week ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
1 week ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
1 day ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
2 days ago
WNS Global Services Cape Town, South AfricaCompany Description · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financia ...
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Group Manager
3 days ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
1 week ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Manager
1 week ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Group Reporting Manager
2 days ago
Snatch Cape Town, South AfricaWe're seeking a Technically minded **Group Finance Manager / Group Accounting Manager **interested in joining a large, listed mining organization based **in Southern Suburbs, Cape Town**. This role might appeal to a Technical specialist returning to SA from the UK. · **Roles & Re ...
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Group Training Manager
4 hours ago
HotelJobs Cape Town, South AfricaKendrick Recruitment is currently seeking a **Group Training Manager** for an exciting opportunity with a leading organization in the hospitality industry. As the Group Training Manager, you will be responsible for developing, monitoring, and maintaining staff skills in alignment ...
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Groups and Events Manager
4 hours ago
One&Only Cape Town Cape Town, South AfricaGroups and Events Manager · (7166) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonder ...
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Group Revenue Manager
1 week ago
Measured Ability Group Holdings Cape Town, South Africa**South Africa - Western Cape**, Cape Town - Central (Camps Bay - Maitland)** · **Our client is looking for a Group Revenue manager to join their team on-site in **Gauteng Johannesburg.** · **As a Revenue Manager, you are required to maximise revenue and assist in the delivery of ...
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Group Commercial Manager
1 day ago
Time Personnel Cape Town, South Africa**Job Overview**: · **Date Posted**: Posted 4 hours ago- · **Location**: Cape Town, Western Cape- · **Job Title**: Group Commercial Manager- · **Education Level**: Bachelors Degree- · **Job Level**: Management- · **Minimum Experience**: 5- 7 Years**Group Commercial Manager - Cape ...
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Group Revenue Manager
6 days ago
Greys Recruitment Cape Town, South Africa**As a Revenue Manager, you are required to maximise revenue and assist in the delivery of total revenue and profit growth (TREVPAR) for the group. This will be done through effective pricing strategies, implementation of achievable revenue plans, and production of historical dat ...
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Group Reporting Manager
1 week ago
Sanlam Cape Town, South Africa**What will you do?** · - Santam Financial Management - Group Reporting has a position available for a **Manager: Group Reporting** who will be based in **Cape Town.** · **What will make you successful in this role?** · - The incumbent will be responsible for the financial and st ...
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Group Payroll Manager
1 week ago
Newmark hotels Cape Town, South Africa**DUTIES & RESPONSIBILITIES: · - ** · The Group Payroll Manager will process payrolls for multiple properties within the Group that has a staff compliment of 600+ employees. · - Manage payroll workload to meet operational requirements · - Ensure payroll is processed in compliance ...
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Group & Events Manager
3 days ago
HotelJobs Cape Town, South AfricaThis luxury brand is seeking an experienced Groups & Events Manager to manage the day-to-day functioning of the Groups and Events team and the efficient running of the office, ensuring the team achieves the hotel and departmental goals and revenue targets. · **Responsibilities**: ...
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Group PR Manager
1 day ago
Staff Connection Cape Town, South AfricaCape Town, Western Cape · - (Medical Aid & Provident Fund, Market related) · An upmarket hospitality group is looking for a Group PR Manager for their organisation. · - SA citizen · - Degree in marketing | journalism | communications · - Min 5yrs experience as a PR Manager · - Ho ...
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Group IT Manager
1 day ago
Pedros Flame Grilled Chicken Newlands, South Africa**DUTIES AND RESPONSIBILITIES**: · - Responsible for overseeing the IT operations for the business at a group level. · - The role involves managing a team of IT professionals and ensuring that the IT systems and infrastructure are operating effectively, efficiently, and securely. ...
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Group Commercial Manager
3 days ago
Pronel Personnel Cape Town, South Africa**Role Overview**: · While prior costing experience within a manufacturing context is pivotal, this role operates at a group level of responsibility. Therefore, leveraging costing, accounting and commercial expertise to evaluate group performance and identify opportunities for bu ...
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Group Marketing Manager
1 day ago
Finovate Cape Town, South AfricaOur client in the Logistics sector, and a leader in long and short haul transporting is looking for a **Group Marketing Manager** who is a versatile and dynamic marketer with a passion for marketing. · **Responsibilities**: · - Develop B2B and B2C marketing strategies across vari ...
Senior Group Manager - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionTo lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.
To deliver excellence through staff performance optimization, process management, technology utilization and continuous improvement.
Own the client relationship by meeting their strategic objectives for the business unit through regular reporting and engagement sessions.
Growth and development of team.
Essential
· Minimum 5 years' experience in a large contact center manager
· Minimum 3 years' experience in operational service, sales and/or retentions
· Thorough knowledge of contact center technology
· Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)
Preferred
· Proven ability in managing a high performing environment in inbound service, sales and/or retentions
· Contact Centre Leadership
· People management
· Stakeholder management
· Report writing and report presentation
Online Retail experience
QualificationsEssential
· Matric/Grade 12 Certificate with English and Mathematics
Preferred
· Tertiary qualification in Contact Centre Management or similar
· Continuous Improvement E.g., Lean Six Sigma certification
Additional InformationAll your information will be kept confidential according to EEO guidelines.