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Cape Town

    Group Manager - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    Found in: Talent ZA C2 - 5 days ago

    WNS Global Services background
    Description
    Job Description

    Primary Duties & Responsibilities

    Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients

    Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management

    Predictive SLA monitoring & reporting

    Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement

    Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits

    Digitalization of Quality Assurance Delivery

    Embed Digital tools to strengthen audit mechanism

    Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)

    Foster a spirit of continuous learning & collaboration across teams

    Qualifications

    Graduates/ Post Graduate

    Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality

    Lean Six sigma Green Belt Certified (preferred)

    Experience in automation of aspects of Quality function

    Knowledge & experience of Agile methodology & demonstrate a digital mindset

    Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values

    Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

    Additional Information

    UK Shifted Environment


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