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Group Payroll Manager
19 hours ago
Newmark hotels Cape Town, South Africa**DUTIES & RESPONSIBILITIES: · - ** · The Group Payroll Manager will process payrolls for multiple properties within the Group that has a staff compliment of 600+ employees. · - Manage payroll workload to meet operational requirements · - Ensure payroll is processed in compliance ...
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Group Payroll Manager
19 hours ago
HotelJobs Cape Town, South AfricaHospitality Payroll experience essential (non-negotiable). Proficiency in PaySpace payroll software. Detailed knowledge of PAYE and regulations. Minimum 5 yeears payroll exprience. Detail orientated and meticulous. Good planner. Organised. Good communicator. Strong problem-solver ...
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Group Product Manager
19 hours ago
BVNK Cape Town, South Africa**About us**: · BVNK is a next-generation payments platform. We're on a mission to make payments as accessible as the internet. We bridge traditional and digital finance to make payments borderless, fast, and secure. Using our platform, businesses can incorporate stablecoins into ...
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Group Talent Manager
19 hours ago
Newmark Hotels Cape Town, South Africa**DUTIES & RESPONSIBILITIES: · - **_ · - **NEWMARK "EMPLOYER BRAND" MANAGEMENT** · - Work with Newmark Leadership and Marketing to translate the Vision and Culture into a social media "employer brand" campaign for Linked-In and any other relevant social media platforms · - Design ...
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Group Project Manager
1 day ago
HotelJobs Camps Bay, South AfricaThe main purpose of the position is to deliver projects with end results in line with company standards and expectations through strong and thorough management of projects, and achieve department targets and objectives. This includes Facilities management and renovations. · Grade ...
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Hospitality Group Revenue Manager
19 hours ago
What Next Recruitment Cape Town, South AfricaI am looking for a very experience revenue manager for our hospitality group. · Starting salary point is R35 000 Negotiable with Incentives. · Minimum 4 years Experience as a revenue manager with proven success in the position. · They need to have extensive knowledge of revenue m ...
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Group Tax Manager
19 hours ago
Divergent Recruit Rosebank, South Africa**JOB ALERT - TOP EXECUTIVE NEW VACANCY** · **POSITION: GROUP TAX MANAGER** · **LOCATION: ROSEBANK, JOHANNESBURG** · **MINIMUM ESSENTIAL QUALIFICATIONS**: · - Matric · - Completed B.Comm Degree In Accounting (Essential) · - Completed Higher Diploma in Tax or equivalent related qu ...
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Hotel Group Distribution Manager 3308
19 hours ago
HotelJobs Cape Town, South AfricaJob description · Hotel and Game Lodge Group are looking for an experienced Distribution Manager to work at their Head Office in Cape Town. · The main purpose of this role is managing and optimizing electronic distribution networks across all the properties of the Lodges and hote ...
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Restaurant and Hotel Group Area Manager
1 day ago
Tina Lottering t/a Tina Lottering Recruitment Solutions Cape Town, South AfricaMy client is a dynamic and growing luxury brand of restaurants and hotels within Cape Town. We are looking for passionate individuals who enjoy the challenges of the Hospitality industry. Individuals who want to grow with a team and continuously improve personal skills. · Must ha ...
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Group Marketing Manager, Cape Town
19 hours ago
HotelJobs Cape Town, South AfricaCluster hotel property - based on site, CT Airport · CTC R40K neg · - Bachelor's degree in marketing/business administration/related field · - Proven experience as Marketing Manager/similar role in the hospitality industry · - Strong understanding of traditional and emerging mark ...
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Group Interiors, Aesthetics and Design Manager
19 hours ago
Career Custodians Camps Bay, South AfricaVillage N Life is seeking a Group Interior, Aesthetics and design manager. · The main objective of this position is to provide the group with on trend, on brand and environmentally friendly aesthetic and design services, procurement and advise. The position is based in the chairm ...
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Group IT Manager
1 day ago
ITBLUE SOLUTIONS Stellenbosch, South AfricaAs a Workstation Technical Manager within our Managed Service Provider (MSP) organization, your primary responsibility will be to oversee and manage the technical operations related to workstations across multiple client environments. You will ensure our client's employees have e ...
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Group Manager
12 hours ago
WNS Global Services Cape Town, South AfricaJob Description · The purpose of the Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management. · Key a ...
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Group Manager
16 hours ago
WNS Global Services Cape Town, South AfricaJob Description · The person in this role is expected to perform the following activities on day to day basis: · The person who will justify this role should be able to ramp-up fast on business and technology aspects, very articulate, innovative and should have a structured appro ...
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Group Manager
16 hours ago
WNS Global Services Cape Town, South AfricaJob Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of managers to create a customer centric and high performance culture through, effective management of people, metrics and projects, w ...
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Group Manager
1 day ago
WNS Global Services Cape Town, South AfricaJob Description · Primary Duties & Responsibilities · Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients · Drive & improve efficiency, leading to better operating margins with strong focus on gove ...
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Group HR Manager
12 hours ago
Tower Group Cape Town, South Africa Full timeMy Client based in the Western Cape is looking for a Group HR Manager, this person will have 7 direct reports and be responsible for 250 employees on-land and off-shore. This role reports directly into the; CEO, CFO and the COO. · MUST HAVE: · A DEGREE in HR Management · 5-10 ye ...
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Group Financial Manager
8 hours ago
West Coast Personnel vredenberg, Western Cape, South AfricaThe Group Financial Manager will be responsible for oversee financial management, compliance, forecasting, and analysis. You will need a hands-on approach to aid company growth and team collaboration in the sales and manufacturing environment. · Requirements: · Bachelors degree i ...
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Group Financial Manager
4 days ago
Objective Personnel Cape Town, South AfricaQualificationsRelevant tertiary qualification and CA (SA) · Requirements Minimum 5-8 years experience in a manufacturing / FMCG environment · Experience in all areas of financial planning, budgeting, analysis and financial management. · Demonstrated and proven track record of im ...
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Group Management Accountant
16 hours ago
FROGG Recruitment Cape Town, South Africa Full timeGroup Management Accountant Claremont Cape Town · Our Global Technology client in Claremont Southern Suburbs Cape Town is looking for an experienced Group Management Accountant with 5 years plus experience. · Salary and benefits Negotiable · Minimum requirements: · Degree in Ma ...
Group Manager - Cape Town, South Africa - WNS Global Services
Description
Job Description
The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).
The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency and reduce resource costs.
This role will also be required to provide input as well as advice into all RFP, RFI and Solution Presentations for future clients At least 5 years' workforce management / scheduling experience, including people management experience2 years' managing others and/or experience in Workforce Management. Expert level understanding of Workforce management principles such as Erlang C etc.
Extensive experience with planning, scheduling and forecasting within the contact center environment
Both inbound and outbound
Across Multi / Omni Channel environments
Comfortable and quick working in PPT, MS-Excel
Experience with Workforce management Tools:
Workforce management software
requirements management tools or project management software such as MS Project
Experience working with:
FTE based workforce models
Outcomes based workforce models
Variety of Telephony platforms (Avaya, Presence, Cisco etc.)
Variety of Workforce Management tools (Totalview, Blue Pumpkin, Aspect etc.)
Experience in activities related to:
Workforce Optimization
Cost to Serve reduction
Workforce modelling and solutioning
Forecasts call volume demand and other contact demand volume and manages scheduling of sufficiently skilled staff based on historical and anticipated volume across all clients both short-term, medium-term and long-term.
Moderates use of Paid Time Off, leaves of absence and communicates serves as liaison to Staff Accountant/HR Assistant regarding appropriate communication of agent use.
Monitors real time contact volume both call and email/chat support and associated service levels and staffing requirements.Trends real time call arrival patterns and adjusts staffing accordingly.
Identify call routing anomalies using real time monitoring applications.
Oversees and maintains the Workforce Management (WFM) Platform / System
Identifies real time call volume interruptions and system outages that impact contact center performance.
Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion.
Conducts forecasting, creates staffing schedules, and monitors real time for schedule adherence Reporting:
Compiles monthly reports the daily/monthly call center statistics.
Report on workforce management plan
Identifies risks and reports finding to various stakeholders
People Management
Qualifications
Matric / Grade 12 or international equivalent Call Centre Maths Industry relevant training courses, including WFM processes, terminology and tools
3 Years in a leadership role within WFM
3-5+ years of experience performing RPM functions (capacity planning, forecasting, scheduling, real-time management) in a multi-site contact center environment preferred
Strong experience with Workforce Management software (eWFM, IEX, Verint, etc.) that includes forecasting, scheduling, real-time adherence functionality More than 2 years' experience working within the BPO sector
More than 3 years' experience working in a management role
Additional Information