- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any adhoc tasks as and when required
- Grade 12
- Computer Literate
- Excellent Communication written skills
- Serious and passionate about customer service and working in a customer service industry
- Previous call centre experience
- Fluent in English and another South African language
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
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Service Desk Agent
Found in: Talent ZA 2A C2 - 5 days ago
IOCO Randburg, South AfricaCraft Your Future with iOCO Infrastructure Services: More Than a Job, It's a Calling. We are currently seeking a proactive and customer-focused Service Desk Agent to join our team. The successful candidate will play a vital role in providing excellent customer service and technic ...
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Service Desk Agent I
Found in: Talent ZA 2A C2 - 5 days ago
IOCO Randburg, South AfricaYearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are currently seeking a dedicated and customer-focused individual to join our team as a Service Desk Agent I. This entry-level position is ideal for someone with excellent comm ...
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Customer Service Agent
Found in: Talent ZA C2 - 40 minutes ago
Telebest Sandton, South Africa Full timeExcellent opportunity to join a leading leisure company in their call centre dealing with an International Campaign · Matric · 3-5 years call centre experience essential handling inbound and outbound · Previous experience dealing with International clients · Experience dealing wi ...
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SASSA - Customer Service Agents (DL)
Found in: Executive Placements ZA C2 - 6 days ago
iSON Xperiences Randburg, South AfricaCustomer Service Fixed Term Contract Position · Contract based in Randburg · To Start ASAP · Main Purpose of Position: · The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is prov ...
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x3 Service Desk Agents I
Found in: Executive Placements ZA C2 - 5 days ago
IOCO Sandton, South AfricaElevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. · We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisf ...
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Financial Services Call Centre Agent
Found in: Talent ZA C2 - 6 days ago
Merchants Sandton, South Africa Contract - long termFinancial Services Call Centre Agent · Financial Services Call Centre · Position Overview: · As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for c ...
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Customer Service Agent
Found in: Job Placements ZA C2 - 4 days ago
Profession Hub Johannesburg, South AfricaPREFERENCE WILL BE GIVEN TO CANDIDATES FROM THE ONLINE GAMING/GAMBLING SECTOR · We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign in ...
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Customer service agent
Found in: Talent ZA C2 - 4 hours ago
CallForce Johannesburg, South Africa Full timeInbound customer service call center agent needed for Airline company · RESPONSIBILITIES: · Receive calls from customers / passengers · Deal with problems such as delays, cancellations etc · Explain processes to customers and assisting them where necessary · Work in a team and l ...
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Customer Service Agent
Found in: Talent ZA C2 - 4 days ago
Profession Hub Johannesburg, South Africa Full timePREFERENCE WILL BE GIVEN TO CANDIDATES FROM THE ONLINE GAMING/GAMBLING SECTOR · We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign in ...
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IT Service Desk Agent
Found in: Talent ZA C2 - 5 days ago
Old Mutual Johannesburg, South Africa Full timeDescription · Troubleshooting basic end user issues on various applications, hardware, network and systems. Responsible for overseeing the resolution of all outstanding incidents. Incident Registration and Initial logging, priority setting and detailed description of Incident or ...
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Customer Service Agent
Found in: Talent ZA C2 - 1 day ago
Buffalo International Logistics Johannesburg, South Africa Full timeRequirements: · Matric · 2 + years in Customer Service · 2+ in Call Centre Environment · Computer Literate · Patient · Great Communication Skills · Ability to stay calm when customers are stressed or upset. · Responsibilities: · Ensure customer satisfaction and provide profession ...
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Customer Service Agent
Found in: Job Placements ZA C2 - 5 days ago
Curiska Johannesburg, South AfricaYears exp: min 4 years. · Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution · Ma ...
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Customer Service Agent
Found in: Talent ZA 2A C2 - 4 hours ago
Astor Motor Recruitment Johannesburg, South AfricaWe are seeking a dynamic, articulate, and self-assured individual to join a big and bustling Car Rental Empire. Your duties will include handling bookings, walk-ins, upselling additional services, resolving issues, providing extensive customer service to local and foreign clients ...
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IT Service Desk Agent
Found in: Talent ZA 2A C2 - 2 days ago
RTT Johannesburg, South AfricaPURPOSE · Maintain and Support Information Technology Systems at RTT Group Branches and Customer Sites · JOB OUTPUTS AND KEY PERFORMANCE INDICATORS · 1. Daily Tasks · Weekly rotational shift · Ensure your on-time arrival and availability on site at the RTT JetPark. · Perform var ...
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senior airport services agent
Found in: Talent ZA C2 - 41 minutes ago
Emirates Johannesburg, South AfricaJob Purpose · To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Ensure ...
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Managed Services Client Service Desk Agent
Found in: beBee S2 ZA - 20 hours ago
NTT Johannesburg, South Africa Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
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Customer Service Agent
Found in: Job Placements ZA C2 - 4 days ago
Dante Personnel Kempton Park, South AfricaMinimum requirements: · Matric or relevant tertiary qualification · Proven previous experience of working within a similar role within an international courier company or similar · Express knowledge would be advantageous · Proficient in Outlook and Excel · Knowledge of the Clic ...
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Customer Service Agent
Found in: Job Placements ZA C2 - 5 days ago
ES Recruitment Pretoria, South AfricaCustomer Services Consultant Job Description · Functional Area company Customer Services Team Reports to · Customer Services Manager Employment Status Permanent · INTRODUCTION · The company focuses on the development of financial systems which delivers innovative, reliable an ...
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Medical Service Provider Network Agent
Found in: Talent ZA C2 - 4 days ago
National Risk Managers Johannesburg, South AfricaJoin Our Exclusive Talent Pool · We believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate professionals who share our commitment to excellence. · A fast growing company based in Benoni is looking f ...
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Customer Service Agent US hours- JHB- Sales Experience
Found in: Job Placements ZA C2 - 3 days ago
Dash BPO South Africa (Pty) Ltd Johannesburg, South Africa Full timeCalling all contact center agents that are willing to work night shift US hours. · Requirements: · Experience in Sales or Telemarketing. · Experience in Customer Service. · Experience in Sales. · Must have 6-12 months contact center experience or high-end retail. · International ...
SASSA - Customer Service Agents (DL) - Randburg, South Africa - iSON Xperiences
Description
Customer Service F Contract Position
3 year Contracts based in Randburg
To Start ASAP - Looking for Afrikaans Call Centre Agents
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities (including but not limited to):
COMPETENCIES: