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Randburg
Lebogang Malatji

Lebogang Malatji

Sales agent

Customer Service / Support

Randburg, City of Johannesburg Metropolitan Municipality

Social

Services offered

2 years experience in a call center, Team leader, assistant trainer, queue management, peer to peer coaching.

Team leader
Call center
Customer service agent
Assistant trainer
Approximate rate: ZARR 90 per hour

Experience

International customer service agent/Team lead/Assistant
trainer
Dash BPO SA (Ezilinks)

06/12/2021 - To date
Working with more than 300 golf courses in America, answering
calls and assisting clients to resee golf Tee times.
Helping with canceling golf tee times for customers.
Assisting with Tee time related queries in cancelations.
Targeted assessments based on Operational Requirements
Address and discuss issues and proposed solutions with
Operation Manager
Conduct peer to peer coaching sessions based on call obseations.
Assist with nesting/incubation of new recruits.
Queue management – ensure staffng effciency and ensure agents take break times as scheduled.
Flag any agents with system challenges WFM.
Request Supevisors to IT tickets for affected users Assist agents with complex queries as requested
 

Education

Sales and Marketing
University of South Africa

Certificate 

2015

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