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Reneiloe Tonic Malapane

Reneiloe Tonic Malapane

Customer care agent

Customer Service / Support

Randburg, City of Johannesburg Metropolitan Municipality

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About Reneiloe Tonic Malapane:

I am  a 27 years old lady residing in Alexandra.I am currently working for a company called ison xperiences in Randburg  as a customer care agent. 

Experience

Position: Customer care agent

Company: Ison Xperiences

Start date: April 2022 till date

I was assisting  prepaid  customers regarding  their data connection,
-Troubleshooting  the root cause of the customer  problem  and finding  solution.
-escalating customer's  problem to the relevant  department and providing  customer  education.
_providing customer  service  by actively listening to the customer  and asking  questions.

Education

School;Mashooro high school

Start date:January 2010

End date:December 2014

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