Jobs
>
Randburg

    SASSA - Customer Service Agents (DL) - Randburg, South Africa - iSON Xperiences

    iSON Xperiences
    iSON Xperiences Randburg, South Africa

    1 day ago

    iSON Xperiences background
    Description

    Customer Service Fixed Term Contract Position

    Contract based in Randburg

    To Start ASAP

    Main Purpose of Position:

    The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

    Main Responsibilities (including but not limited to):

    • Answering inbound calls timeously.
    • Be professional and polite at all times.
    • Listening attentively to customer queries.
    • Responding to customer queries accurately.
    • Ensure that quality standards are met.
    • Familiarize oneself with products and procedures.
    • Providing relevant information to ensure First Call Resolution.
    • Effectively resolve queries.
    • Escalating faults that cannot be concluded on first contact.
    • Ensuring that customer details are captured accurately.
    • Perform any adhoc tasks as and when required
    • Grade 12
    • Computer Literate
    • Excellent Communication written skills
    • Serious and passionate about customer service and working in a customer service industry
    • Previous call centre experience
    • Fluent in Tshivenda , Tsonga , English .

    COMPETENCIES:

    • Customer focus
    • Ability to build customer loyalty
    • Conflict management
    • Excellent communication skills
    • High level of professionalism and an understanding ethical conduct.
    • Quality orientation
  • Top Coffee

    Customer Service Agent

    2 days ago

    Top Coffee Randburg, South Africa

    **Main Purpose of the Job**: · Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand. · **Job Specifications**: · **Comp ...

  • Afrizan People Intelligence

    Customer Service Agent

    1 day ago

    Afrizan People Intelligence Sandton, South Africa

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you. · We are currently recruiting for our client in the Multimedia space for a Omnichannel Call Centre Agent for a fixed ...

  • Sandton Debt Counselling

    Customer Service Agent

    2 days ago

    Sandton Debt Counselling Sandton, South Africa

    Sandton Debt Counselling is a top debt counselling company as nominated in the last 2 years' debt review awards. We only employ individuals who knows how it feels to have debt stress, and therefore, the compassion and empathy towards our clients shows. · **Key duties, but not lim ...

  • CareerfinderZA

    Insurance Service Agent

    1 day ago

    CareerfinderZA Bryanston, South Africa

    **Key Performance Area**: · - Verify the positive identification of the client · - Provide correct and accurate advice to clients on products; premiums (monthly); beneficiaries; payments (school fund, loans; life assured on policy; (TCF) · - Make notes on the system · - Provide a ...

  • JD Group

    Customer Service Agent

    1 day ago

    JD Group Sandton, South Africa

    **Introduction** · JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer ...

  • iSON Xperiences

    Sassa - Customer Service Agents (Dl)

    21 hours ago

    iSON Xperiences Randburg, South Africa

    **Customer Service Fixed Term Contract Position** · **3 month Contracts based in Randburg** · **To Start ASAP** · **Main Purpose of Position**: · The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that acc ...

  • Red Indigo Consulting

    Guest Services Agent

    21 hours ago

    Red Indigo Consulting Woodmead, South Africa

    To ensure that the highest standards of hospitality and welcome are demonstrated at all times whilst complying with all relevant procedures for the Brand. · - To be fully conversant and able to operate the hotel front office systems. · - To follow all the Security, Health and Saf ...

  • iOCO

    X3 Service Desk Agents I

    2 days ago

    iOCO Sandton, South Africa

    JOBNUMBER · **iOCO03030** · - CONTRACT TYPE · **Contract** · - STATE/PROVINCE · **Gauteng** · - CONTRACT TYPE: · **OnSite** · **The Role**: · Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. · We are seeking **X3 Service Desk Agents** I **to j ...

  • JD Group

    E-commerce Customer Service Agent

    2 days ago

    JD Group Sandton, South Africa

    **Responsibilities**: · - Assist customers with placing orders, tracking shipments, processing returns, and resolving payment issues · - Provide product information, recommendations, and assistance with online shopping experience · - Resolve customer complaints and escalate compl ...

  • Initiate international

    Customer Service Agent

    21 hours ago

    Initiate international Johannesburg, South Africa

    We have an exciting **job** opportunity for a **Customer Service Agent** who is customer-orientated and who has a passion and liking for people to join our client's team in **Johannesburg**. This team is looking for a person who will act as a liaison, promote product/campaign inf ...

  • iOCO

    Service Desk Agent

    2 days ago

    iOCO Johannesburg, South Africa

    JOBNUMBER · **iOCO02978** · - CONTRACT TYPE · **Contract** · - STATE/PROVINCE · **Gauteng** · - CONTRACT TYPE: · **OnSite** · **The Role**: · Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and cus ...

  • Momentum Life

    Service Agent

    21 hours ago

    Momentum Life Centurion, South Africa

    **Introduction** · Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve the ...

  • ADvTECH

    Service Desk Agent

    21 hours ago

    ADvTECH Johannesburg, South Africa

    Responsible for Level 1 support of any issue raised by a customer. · **Education (Formal Qualification required)** · Minimum · Grade 12 · Knowledge of general accounting / bookkeeping procedures · Proficient in relevant computer software · **Experience (Minimum Experience require ...

  • Outsourcing To South Africa

    Customer Service Agent

    2 days ago

    Outsourcing To South Africa Johannesburg, South Africa

    Fluent and clear english (100% REQUIRED) Whatsapp a 30 sec voice note to · Call centre experience · Experience with international clients · Matric Certificate · Willing to work USA hours 3pm to 11pm · Please message me your Phone Number after you apply. · **Salary**: R8, R10,000 ...

  • Adcock Ingram Critical Care

    Senior Customer Services Agent

    1 day ago

    Adcock Ingram Critical Care Johannesburg, South Africa

    **Reporting to** · Customer Services Manager · **Job Purpose** · To accurately process and manage Critical Care orders, and serve as support to internal and external customers, investigating & solving customer issues/queries, ensuring output achieve, including: managing all order ...

  • Advanced Projects and People

    Service Desk Agent

    21 hours ago

    Advanced Projects and People Midrand, South Africa

    **Introduction** · The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. · **Duties & Responsibilities** · - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted s ...

  • NTT

    Managed Services Client Service Desk Agent

    2 days ago

    NTT Johannesburg, South Africa

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • FlySafair

    Customer Service Agent

    21 hours ago

    FlySafair Kempton Park, South Africa

    Gauteng, Kempton Park · - (Market related) · Safair Operations, operating as FlySafair, has a vacancy for a · **Customer Service Agent **at our · ** **base in · ** OR Tambo International Airport**. The successful applicant · ** **will report to the · **Airport Manager.** · **RESP ...

  • FlySafair

    Customer Service Agent

    21 hours ago

    FlySafair Kempton Park, South Africa

    Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our** **base in **OR Tambo International Airport**. The successful applicant** **will report to the **Manager: Base Airport**. · **RESPONSIBILITIES**: · - Assist passengers with ticket sa ...

  • HotelJobs

    Service Call Centre Agent Johannesburg

    21 hours ago

    HotelJobs Johannesburg, South Africa

    **SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.** · We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company's team in Johannesburg. The primary responsibilities of this ...