Customer Service Agent - Johannesburg, South Africa - Profession Hub

Profession Hub Johannesburg, South Africa

5 days ago

Full time

Description

PREFERENCE WILL BE GIVEN TO CANDIDATES FROM THE ONLINE GAMING/GAMBLING SECTOR

We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.
The candidate should have a deep desire to help and forge strong relationships with our clients.
The ideal candidate will report directly to the Team Leader and Customer Service Manager.

Key Duties and Responsibilities:

Must thrive on Chats, and in and outbound calls, showing initiative and strong negotiation skills.
Apply techniques to convert new registrations and then maintain client retention.
Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the client's gaming experience.
Work day and night shifts (6 am - 6 pm & 6 pm - 6 am). 2 Days on 2 Days off etc. We operate 24 hours a day.
Communication with clients is via email, phone, and chat.

Minimum Education and Experience Required:

Preferably a tertiary education.
Minimum of 5 years within a call centre environment including night shifts.
Knowledge of customer service principles and practices.
Numeric, oral, and written language applications (30+ wpm).
Excellent relationship-building skills.
Psychological analysis ability.
Strong negotiation skills.

Key Competencies to Succeed:

Vibrant and Passionate.
Proactive and self-motivated.
Good team spirit.
Adaptability.
Attention to detail and accuracy.
Ability to work well under pressure.

Desired Skills

Customer Service Agent
Customer Service Principles
Customer-oriented
Promoting
Outbound calls
Client retention
Customer relationships
Negotiation skills
Fluent in English
Strong sales background

Should you not get a response to say that you are unsuccesful please know that the outcome of your application will remain pending, seeing that this is an ongoing process.

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