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    Customer Services Agent-Afrikaans - Johannesburg, South Africa - Jobking

    Jobking
    Jobking Johannesburg, South Africa

    1 week ago

    Default job background
    Full time
    Description
    Customer Services Agent-Afrikaans (#25664) at MMI Health


    MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE.

    The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa's number one cell captive insurer Guardrisk and wellness & rewards programme Multiply.

    MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

    MMI's purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses.

    Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one's lifetime.

    Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals.

    Visit us at


    ABOUT US


    MMI Health, an entity of MMI Holdings Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value.

    We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.


    REQUIREMENTS
    Matric or Grade 12 equivalent
    MS Office proficiency
    2-3 years' experience in a call centre or client service environment is essential
    Medical Aid administration experience(would be an advantage)
    Excellent communication skills (Both written and verbal)

    Preferred languages:
    English and Afrikaan
    You will be required to work 6 days a week, i.e. Mondays to Fridays from 08:00 to 17:00 and Saturdays from 08:00 to 13:00. Saturdays work will be based on operational requirements
    Male Applicants will be given preference


    RESPONSIBILITIES AND WORK OUTPUTS
    Ensuring the resolution of client queries and aim to achieve first call resolution
    Maintaining the goodwill of the company by upholding the SLA standards
    Investigating queries where necessary and provide timeous feedback to the caller
    Interpreting the queries and determine the appropriate path of resolution
    Escalating queries where necessary to ensure service satisfaction
    Accurate logging of information for statistical reporting purposes


    ADDITIONAL INFORMATION
    Shortlisted candidates will be subjected to the following statutory checks:

    ITC
    Qualification
    Reference
    Psychometric assessments will be part of the selection criteria.
    Should you not be contacted within two weeks, please consider your application unsuccessful.
    We reserve the right not to fill the vacancy


    DISCLAIMER
    Only on-line applications submitted via our careers page will be considered.
    Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.
    We reserve the right not to fill the vacancy


    CONTACT DETAILS
    Should you experience any technical problems when uploading your CV, please contact PeopleSoft Helpdesk on

    Please submit your application via our Careers page on


    To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk if you need further assistance.

    Closing Date

    23 August 2018

    Contact Details

    Mahlatse Makwela

    (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV's will be accepted. Only online applications submitted via our Careers page will be considered.)

    All positions will be filled in accordance with our Employment Equity plan.

    We also encourage people with disabilities to apply.

    Apply Here
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