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    Medical Service Provider Network Agent - Johannesburg, South Africa - National Risk Managers

    National Risk Managers
    National Risk Managers Johannesburg, South Africa

    6 days ago

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    Description
    Join Our Exclusive Talent Pool
    We believe in nurturing talent and providing a platform for growth.

    As we expand our horizons, we are building a talent pool of passionate professionals who share our commitment to excellence.

    A fast growing company based in Benoni is looking for a Medical Service Provider Network Agent who will Maintain GP provider network data on CRM and retain GP services.


    Key Responsible Areas

    • Recruit doctors in unrepresented areas
    • Assist with member and provider queries
    • Perform administrative duties

    Tasks

    Recruit doctors in unrepresented areas

    • Process GP nominations
    • Contact and recruit doctors that is not on our Network

    Assist with member and provider queries

    • Attend to all incoming provider network calls
    • Confirm member benefits
    • Resolve radiology and pathology queries
    • Deal with queries via electronic channels (OTRS,Live Chat,Email)

    Perform administrative duties

    • Update and maintain provider's information/ details on CRM
    • Update network list weekly
    • Maintain GP records
    • Conduct and submit periodic reports

    Essential Qualifications

    • Matric or equivalent

    Essential Experience

    • Minimum 2 years call/ contact centre/ customer care

    Desirable Experience

    • Medical / insurance background experience
    • Claims administration experience/ Primary Healthcare administration

    Other requirements

    • Afrikaans advantageous

    Knowledge and Skills

    • Problem solving skills
    • Excellent verbal and written communication skills
    • Computer literacy: MS word, Excel and Outlook
    • Excellent interpersonal skills
    • Excellent organizational skills

    Attributes

    • Enthusiastic
    • Innovative
    • Energetic
    • Customer orientated
    • Results orientated
    • Ability to work in a team or individually
    • Honest, Hardworking and Humble
    Maintain GP provider network data on CRM and retain GP services
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