Natasha Nair

Johannesburg, City of Johannesburg Metropolitan Municipality

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engineering Freelancer

About me:

I am hardworking professional. I can communicate with people on all levels. I am flexible, can work under pressure, organized and I have a passion for customer service. I have excellent admin skills, I'm innovative and proactive. 


I completed matric in 1990. I have studied the following;

Basic Sales Principles & Introduction to Marketing 

Certificate for Advanced programmes in Marketing 

Digital Marketing 1,2, 3 



Thompsons Holidays – Advertising and Marketing Coordinator / Trafficker 

April 2015-August 2020

Reason for leaving – Retrenched


  • Managed a team of advertising coordinators.
  • Plan the advertising needs of the company by drawing up and maintaining accurate advertising schedules and within budget.
  • Undertaking and scheduling daily administrative tasks to ensure the functionality and coordination of the department’s activities.
  • Prepare a spreadsheet as a tracking tool for the years advertising.
  • Main point of contact for external agencies such as web designers, consortium partners, banking partners and printing suppliers.
  • Coordinate the products to be advertised and ensure that advertisements are submitted prior to deadline.
  • Plan weekly and monthly advertising and promotional schedules for the various distribution channels and mediums.
  • Provide administrative support arranging internal and external meetings.
  • Assist in the organising of travel workshops, expos, exhibitions, promotional events and digital campaigns.
  • Work closely with schools regarding adverts in school magazines, D6 communicators, billboards and flyers for sporting events.
  • Work closely with creative department/designers to ensure the style guide and Corporate Identity is met and adhered to.
  • Ensure emailers and mail shots are sent to internet designers and daily design deadlines are met.
  • Approve and sign off all flyers, newspaper adverts, mailers and any other marketing adverts.
  • Assist in the planning of advertising needs through getting rates, demographics from publications, newspapers and booking space.
  • Work with various departments and individuals in the organisation to ensure materials flow through the company in a timely manner.
  • Support CEO, sales and marketing teams in coordinating and organising various projects.
  • Develop and maintain marketing schedule for the delivery of products.
  • Troubleshoot problems to make sure a project remains on schedule.
  • Monitor communication and work between departments.
  • Report on project status, workloads and accounts.
  • Providing timely communication between relevant departments including digital, accounts and creative.
  • Holding regular production meetings and status updates.



  • Lead and coordinate campaigns from initial stages through to delivery.
  • Analyze campaigns to report on visitor data and user experience.
  • Manage campaign resources and update key stakeholders on requirements.
  • Work with multiple projects and ensure all parties are informed of progress and problems.
  • Drive company marketing strategy through the planning & implementation of campaigns.
  • Collate marketing collateral to advertise in through-the-line campaign strategies. 
  • Coordinate and manage project deadlines for monthly advertising schedule.
  • Manage and monitor team of marketing support (designers, marketing coordinators and PR)
  • Establishing B2B & B2C partnerships through joint marketing initiatives within the travel & tourism industry. 

British Airways - 1 May 1997 - 17 April 2015             

Trainer & Contact Centre Executive 

Reason for leaving - Retrenched          


  • Managed a reservations team. 
  • Action and respond emails & faxes from customers.
  • Assist with Customer Relations queries & complaints.
  • Handle escalated customer queries and complaints from the Service Centre. 
  • Authorize and action the service recoveries for the Executive Club.
  • Liaise with banking partners on the Rewards programs.
  • Build relationships with Franchise Partner Comair and all banking.
  • Assist marketing with setting up terms and conditions for campaigns and promotions.
  • Ensure key relationships are maintained on an ongoing basis.
  • Undertake and manage adhoc projects. 
  • Assess and action discretionary tier upgrades.
  • Assist with various projects and events.
  • SAP - Auditing of tickets issued & stock reconciliation.
  • Attendance Management.
  • Trainer.
  • Disciplinary.
  • Recruitment.
  • Performance Management & appraisals.
  • Analyze performance data and generate reports to measure team productivity and efficiencies.
  • Ensure the Service Levels are met and the lost call rate is maintained in line with corporate standards. 
  • Analyze telephone stats, call volumes and average handling times.
  • Quality assessment of calls. 
  • Listen and record calls for quality purposes.
  • Provide support to direct reports by ensuring frequent and robust communication.
  • Monitor performance, coach and motivate people to maximize every selling opportunity for British Airways in order to exceed revenue targets.
  • Pro-actively monitor and identify key issues and find creative solutions within the company’s procedures and policies. Document agent performance.
  • Create team awareness of the revenue importance of each internal and external customer and travel agent and obtain team commitment to deliver a consistent quality of service.
  • Set up KPIs & objectives for consultants .
  • Handle budget write-offs and service fee waivers. 
  • Web support for
  • System testing for all new/upgraded reservations systems.
  • Business Continuity Plan - Assist with the management of the Telephone Enquiry Centre (Disaster Planning in the event of an aircraft disaster or Pandemic. 



Birnam Business College - Personal Assistant & Student Affairs Advisor 

August 1994- February 1996 

  •  Personal Assistant to the Vice Principal.
  • Examinations coordinator. 
  • Assessed and collated testimonials.
  • Organized and coordinated graduations, fund raising events and fun days.
  • Issued student cards & student reports.
  • Captured all examination marks and printed result sheets.
  • Coordinator for invigilation and timetables. 
  • Invigilated exams for part time students. 

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