Business Unit Trainer - Johannesburg, South Africa - NTT Ltd.

NTT Ltd.

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The purpose of this role is to deliver, evaluate and report on all Business Unit specific training within the operation, in order to ensure the Agents are ready and prepared to deliver exceptional customer experiences.

Working at NTT

Training
Deliver product, systems and customer experience training to all Agents
Deliver refresher training as required
Operates within agreed training schedule and meets quality standards
Delivers induction training to all Agents
Delivers onthejob training
Creates a training environment conducive to providing the best possible learning experience
Learning Assessments
Continually listens to live calls to identify any gaps to be remedied through the training experience.
Ensures completion of learning assessments and provides relevant feedback and recommendations for improvements to training delivery.
Provides feedback on calllistening to Training Managers to ensure continuous improvement
Identifies learners at risk of being incapable of fulfilling the Agent function and timeously communicates the risk to Training Managers.
Post-Training Support
Coaches Agents in order to facilitate the transition from training to full function

Job Profile:
Business Unit Trainer

Assumes responsibility for closing all learning gaps between training and 'golive' to ensure all Agents are "workplace ready"
Administration and Record keeping
Accurately records all learning and development interventions
Updates all training material to ensure currency and accuracy
Provides management with relevant training reports
Ensures training manuals and aids are prepared for training
Makes logístical arrangements for training

What will make you a good fit for the role?
Knowledge

Matric or equivalent NQF
6 months training experience
Training qualification or

Future Leader:
Trainer Graduate

Skills:

Planning and organising (L2)

Customer service orientation (L2)
Attention to detail
Technical Expertise (L2)

Attributes
- influence

A career at NTT means:

Being part of a
global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of
cuttingedge technology backed with a 150year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.

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Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being
your best self in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to
own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.