Jobs
>
Pretoria

    Customer Service Agent - Pretoria, South Africa - ES Recruitment

    ES Recruitment
    ES Recruitment Pretoria, South Africa

    3 days ago

    Default job background
    Description

    Customer Services Consultant Job Description

    Functional Area company Customer Services Team Reports to

    Customer Services Manager Employment Status Permanent

    INTRODUCTION

    The company focuses on the development of financial systems which delivers innovative, reliable and secure collections, distributions and reporting capabilities, supported by our uncompromising commitment to consistently exceed the needs of our customers and partners for a more profitable future. Our Vision is to be the leaders in the payment distribution industry by fostering mutually beneficial relationships and developing innovative & sustainable solutions for all stakeholders. Our software is used by some of the countrys largest debt counsellors and soon other industries. We are a fast paces call centre and we assist Debt Counsellors via ticketing system. The assistance is not limited to DCs only, as we engage with Debt Review consumers as well as creditors. In order to assist our stakeholders, there are engagements with different departments within the company required.

    1.1 Duties and responsibilities

    The duties and responsibilities of this position may vary to ensure the goals of the division and business is achieved, but in general include:

    ● Take ownership of the resolution of queries and customer satisfaction by conducting investigations into client queries and responding to clients via the Query management system to provide resolution in order to create measurable levels of customer satisfaction

    ● Ad Hoc duties that form part of transactional processing

    ● Practice accountability, efficiency and consistency when resolving client queries

    ● Innovative and proactive mindset so as to identified and improve systems and processes to ensure that the best services is delivered to clients and holistic methods of prevention can be identified

    ● Be tenacious in the efforts to resolve client queries and ensure SLAs are maintained throughout the query life-cycle

    Qualifications and Experience

    ● Grade 12

    ● Basic knowledge of Excel

    ● Service Qualification advantageous

    ● Basic bookkeeping principles advantageous

    ● 2 years in a Financial Transactions and Customer Services role (Payment Processing advantageous)

    Skills and Knowledge

    ● NCA and NCAA

    ● Magistrates Court Act

    ● FAIS Knowledge

    ● Attention to details and Quality

    ● Servicing

    ● Time Management

    ● Collaboration

    ● Adaptability

    ● Critical Thinking

    ● Problem Solving

    ● Proven numerical skills

    ● Proven communication skills (Both written and verbal)

    ● Proven computer literacy

    Role Specific Competencies

    ● Patience

    ● Attentiveness

    ● Clear Communication skills

    ● Acting skills

    ● Time management

    ● Ability to "read"clients

    ● Calming presence

    ● Goal oriented focus

    ● Ability to handle surprises / change

    ● Persuasion skills

    ● Tenacity

    ● Willingness to learn and share knowledge

  • Astor Automotive Staff

    Customer Service Agent

    3 days ago

    Astor Automotive Staff Pretoria, South Africa

    We are seeking an awesome Car Rental Agent to join a leading South African Car Rental Company at their Hatfield branch. Your role will be handling rental bookings, managing confirmations, overseeing agreements, conducting vehicle handovers and collections and extensive customer s ...

  • Ulwembu Business Services

    Field Service Agent

    1 day ago

    Ulwembu Business Services Gauteng, South Africa

    _**Please ensure that you answer all pre-screening questions fully & accurately.**_ · - **Knowledge and Experience**_ · **Education**: · - A+ certification · - N+ certification · - MCSE or MCITP · - ITIL Foundation an advantage · **Experience & Skills**: · - Minimum of 2 years re ...

  • Ulwembu Business Services

    Field Service Agent

    6 days ago

    Ulwembu Business Services Gauteng, South Africa

    _**Please ensure that you answer all pre-screening questions fully & accurately.**_ · - **Knowledge and Experience**_ · **Education**: · - A+ certification · - N+ certification · - MCSE or MCITP · - ITIL Foundation an advantage · **Experience & Skills**: · - Minimum of 2 years re ...

  • Affirmative Portfolios

    Digital Customer Service Agent

    1 day ago

    Affirmative Portfolios Pretoria, South Africa

    **Customer Service** · **Pretoria** · ***: · **Digital Customer Service Agent - Self Service Project** · **(Ref: DCSA/PTA/2023/08-14T)** · **Pretoria** · **12 Month Contract** · **R basic salary) level 6 per annum** · **Purpose**: · Fourteen Customer Service Agent positions are c ...

  • Absa Bank Limited

    Agent Client Services Afscc

    1 week ago

    Absa Bank Limited Pretoria, South Africa

    Bring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...

  • Affirmative Portfolios

    Digital Customer Service Agent Self Service Project

    5 days ago

    Affirmative Portfolios Pretoria, South Africa

    **Admin and Office Management** · **Pretoria - Gauteng** · ***: · **Digital Customer Service Agent - Self Service Project** · **PRETORIA** · **(Ref: DCSA/PTA/2024/02-7T)** · **R pa** · 12 months temp assignment · **Purpose**: · Seven Customer Service Agent positions are currently ...

  • Momentum Life

    Service Agent

    1 week ago

    Momentum Life Centurion, South Africa

    **Introduction** · Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve the ...

  • Health Solutions

    Customer Services Agent

    1 day ago

    Health Solutions Centurion, South Africa

    **Introduction** · Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation a ...

  • Hire Power Recruitment

    Call Centre Service Agent

    1 week ago

    Hire Power Recruitment Centurion, South Africa

    **Call Centre Service Agent** · **COMPANY DESCRIPTION** · A vacancy for a Call Centre Service Agent exists within a reputable and well-known multinational corporation. The successful individual will be required to work on-site at the call centre in Port Elizabeth. Product trainin ...

  • Hire Power

    Call Centre Service Agent

    1 week ago

    Hire Power Centurion, South Africa

    The hiring organsiation is a multinational corporation in the Healthcare Management sector. **Two x 3 month fixed term contracts** for **Zulu/English-speaking Call Centre Service Agents** exist in the **Centurion team**. The role is 100% office based. · **ROLES AND RESPONSIBILITI ...

  • Rich League Marketing

    Customer Service Agent

    6 days ago

    Rich League Marketing Brits, South Africa

    We are looking for a customer service agent to join our team in the retail industry. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and resolving any issues they may have. As a Customer Service Agent, you wil ...

  • Rich League Marketing

    Customer Service Agent

    1 week ago

    Rich League Marketing Brits, South Africa

    We are looking for a Customer Service Agent to join our team in the retail industry. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and resolving any issues they may have. As a Customer Service Agent, you wil ...

  • Afrizan People Intelligence

    Customer Service Agent

    1 week ago

    Afrizan People Intelligence Sandton, South Africa

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you. · We are currently recruiting for our client in the Multimedia space for a Omnichannel Call Centre Agent for a fixed ...

  • Profession Hub

    Customer Service Agent

    6 days ago

    Profession Hub Bryanston, South Africa

    We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with ac ...

  • FlySafair

    Customer Service Agent

    1 week ago

    FlySafair Kempton Park, South Africa

    Gauteng, Kempton Park · - (Market related) · Safair Operations, operating as FlySafair, has a vacancy for a · **Customer Service Agent **at our · ** **base in · ** OR Tambo International Airport**. The successful applicant · ** **will report to the · **Airport Manager.** · **RESP ...

  • iSON Xperiences

    Customer Service Agent

    1 day ago

    iSON Xperiences Randburg, South Africa

    **Job Title**:Investor Line Agent** Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â** · **Melrose Arch/Randburg** · **6 month Fixed term contract ; Â** · Â · **Job Purpose**: · **Job Objectives**: · - Provide clients with information and resolution regarding investm ...

  • FlySafair

    Customer Service Agent

    1 week ago

    FlySafair Kempton Park, South Africa

    Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our** **base in **OR Tambo International Airport**. The successful applicant** **will report to the **Manager: Base Airport**. · **RESPONSIBILITIES**: · - Assist passengers with ticket sa ...

  • SA COMMERCIAL

    Italian Customer Service Support Agent

    1 day ago

    SA COMMERCIAL Centurion, South Africa

    2-3 Month Seasonal Contract Customer Service Agents Required in Western Cape to Start ASAP- If you are Italian -speaking & passionate about exceptional Customer Service, then we would like to hear from you- Job Description- · - Customer focused, results orientated individuals wit ...

  • iSON Xperiences

    Customer Service Agent

    6 days ago

    iSON Xperiences Randburg, South Africa

    **Job Title**:Investor Line Agent** Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â** · **Melrose Arch/Randburg** · ** Fixed term contract ; Â** · Â · **Job Purpose**: · **Job Objectives**: · - Provide clients with information and resolution regarding investment enq ...

  • Fidelity Services Group

    Customer Service Agent

    6 days ago

    Fidelity Services Group Midrand, South Africa

    ***Duties & Responsibilities**: · - Selling multiple SecureFire products and service to potential sales leads received from various platforms · - Making large amounts of outbound calls in a timely manner · - Handling and overcoming client objections, focussing on Opening, Closing ...