Customer Service Agent - Bryanston, South Africa - Profession Hub

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Verified Company
Bryanston, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people.

This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.


3 Months' Probation Permanent Intermediate position

Key Duties and Responsibilities

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  • Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
  • Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
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Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.

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Minimum Education and Experience required

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  • Preferably a tertiary education.
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Minimum of 2 years within a call Centre environment including night shifts.

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  • Experience in the Online Gaming and Gambling Environment.
  • Knowledge of customer service principles and practices.
  • Excellent relationship building skills.
  • Psychological analysis ability.
  • Strong negotiation skills

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FRENCH SPEAKING
  • HUGE ADVANTAGE

Key Competencies to Succeed

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  • Vibrant and Passionate.
  • Proactive and selfmotivated.
  • Good team spirit.
  • Adaptability.
  • Attention to detail and accuracy.
  • Ability to work well under pressure

Desired Skills

  • Customer Service Agent
  • Customer Service Principles
  • Customeroriented
  • Promoting
  • Outbound calls
  • Client retention
  • Customer relationships
  • Negotiation skills
  • Fluent in English
  • Strong sales background
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