Pertunia Mpho Scott
Insurance
About Pertunia Mpho Scott :
I am a hardworking dedicated individual with analytical skills and problem solving skills, i have excellent customer service skills and leadership skills with 8 years of experience in the Financial industry and 3 years of Administrative experience
Experience
Manage the day to day activities in the Contact Centre
Conduct Coaching sessions with staff members
Conduct monthly training to equip agents with skills knowledge required to perform their duties
Conduct Quality assurance to ensure all scripts are followed and agents measured correctly
Conduct quarterly performance reviews and appraisals
Education
Wealth Management NQF level 5
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