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Pertunia Mpho Scott

Pertunia Mpho Scott

Contact Centre Team leader

Insurance

Pretoria, City of Tshwane Metropolitan Municipality

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About Pertunia Mpho Scott :

I am a hardworking dedicated individual with analytical skills and problem solving skills, i have excellent customer service skills and leadership skills with 8 years of experience in the Financial industry and 3 years of Administrative experience 

Experience

Manage the day to day activities in the Contact Centre 

Conduct Coaching sessions with staff members 

Conduct monthly training to equip agents with skills knowledge required to perform their duties 

 

Conduct Quality assurance to ensure all scripts are followed and agents measured correctly 

Conduct quarterly performance reviews and appraisals 

 

Education

Wealth Management NQF level 5 

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