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Midrand
Makom Juliet Mahapeletsa

Makom Juliet Mahapeletsa

Customer service

Customer Service / Support

Midrand, City of Johannesburg Metropolitan Municipality

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Services offered

Results-driven Customer Service Agent with 3+ years of experience in high-volume international airport environments. Expert in resolving complex boarding pas issues, managing passenger flow, and maintaining calm under pressure.

Customer service agent
Boarding pass resolution
Passenger flow management
Approximate rate: ZARR 120 per hour

Experience

High-energy Customer Service Professional with specialized experience in fast-paced aviation environments. Proven track record of managing high-volume passenger flow, resolving complex travel conflicts, and maintaining composure under extreme pressure. Expert in delivering seamless, culturally-aware service while adhering to strict safety and regulatory standards.

Education

Grade 12

Human Resources Management (N4 Level)  Personnel Management, Labour Relations, Computer Practice, and Communication.

Pre-Nursing Certification

​Focus: High-pressure environment training, empathy, and patient/customer care fundamentals.

Call Centre Operations Certificate

​Focus: Customer interaction strategies, telephonic etiquette, and high-volume inquiry management.

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