Customer Service Agent - Randburg, South Africa - iSON Xperiences

iSON Xperiences

Verified Company

Randburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Title:
Investor Line Agent
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Melrose Arch/Randburg

Fixed term contract ; Â
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Job Purpose:

Job Objectives:

Provide clients with information and resolution regarding investment enquiries.
Communicate SLA, processes and business rules pertaining to products and service
Assistance with our digital platforms including driving our digital platforms
Transfer calls appropriately to the relevant areas
Identify, research and resolve customer service problems
Adhere to contact centre schedule
Deal with the all queries across the entire STANLIB product range
Follow the escalation process
Log all calls
Where requested ensure that all management instructions are adhered to where service delivery is impacted
Ensure that interaction with clients/investors is recorded on workflow

Experience Â Â Â

Minimum 1 years industry related experience
Minimum 1 year call centre experience or customer service
Knowledge of customer service principles and practices
BankingÂ

Education

Matric
Bcom or studying towards

Job related knowledge

Financial Services Industry Knowledge

- legislative

Extensive STANLIB Product Knowledge
Extensive STANLIB Fund range Knowledge
Excellent understanding of business rules and processes
Comprehensive system knowledge '† Compass, Sillica, Workflow, Online
Computer skills

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Job related skills

Extensive product knowledge of the STANLIB product range.
Excellent understanding of the business rules, processes and procedures at STANLIB.
Systems Knowledge
Must keep uptodate with legislation changes e.g. FICA, FAIS, etc
Achieve 85% pass on assessments
Ensuring that all external communications is in keeping with the above standards
General understanding of markets, global trends and how that affects our products performance

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