Team Leader - Pretoria, South Africa - Talent Evolution (Pty) Ltd

Talent Evolution (Pty) Ltd Pretoria, South Africa

Found in: Talent ZA C2 - 3 days ago

Description

Responsible for leading and managing a team of claims professionals handling both short-term and life insurance claims.

The role involves overseeing the end-to-end claims process, ensuring timely and accurate claims adjudication, providing guidance and support to team members, and fostering a culture of continuous improvement and client-centricity.

Responsibilities

Managing the team:

Lead, mentor, and motivate a team of claims professionals handling short term and life insurance claims.
Provide ongoing coaching, feedback, and performance evaluations to team members to ensure high performance and professional development.
Foster a collaborative and supportive team environment conducive to achieving departmental goals and objectives.

Claims management:

Oversee the end to end claims process for both short term and life insurance claims, ensuring adherence to company policies, procedures, and regulatory requirements.
Review and approve complex or escalated claims, providing guidance and assistance to team members as needed.
Monitor claims metrics and performance indicators to identify trends, address issues, and implement process improvements to enhance efficiency and client satisfaction.

Customer Service Excellence:

Champion a client centric approach to claims management, prioritising prompt and empathetic resolution of client inquiries and concerns.
Collaborate with other departments, such as Client Services and Underwriting, to streamline processes and enhance the overall client experience.
Address escalated client complaints or inquiries in a timely and professional manner, striving to exceed client expectations and uphold the company's reputation for excellence.

Training and Development:

Facilitate crosstraining opportunities to promote versatility and proficiency across different types of claims.

Quality Assurance and Compliance:

Conduct regular audits and quality reviews of claims files to ensure accuracy, consistency, and compliance with company standards and regulatory requirements.
Identify areas for improvement and implement corrective actions or process enhancements to mitigate risks and strengthen controls.
Collaborate with the Compliance and Legal department to address regulatory inquiries, audits, or investigations related to claims management.

Team Leader: Robotic

Found in: Executive Placements ZA C2 - 6 days ago

TalentCru Pretoria, South Africa

We are seeking a highly motivated Robotic Team Leader to join our dynamic team in the automotive space. · Responsibilities: · Lead a team of technicians and artisans responsible for maintaining robotic equipment and automated production systems. · Ensure optimal equipment uptime ...
Claims Team Leader

Found in: Executive Placements ZA C2 - 3 days ago

Dante Personnel Pretoria, South Africa

Minimum requirements: · Matric · RE 5 Qualification · Full FAIS Qualification · Minimum Experience · 5 Years of experience in a claims management role within the insurance industry, with demonstrated expertise in handling both short-term and life insurance claims · Short term c ...
Quotation Team Leader

Found in: Talent ZA C2 - 3 days ago

People Dimension Pretoria, South Africa Full time

Duties & Responsibilities · To assist stakeholders with all technical queries and issues encountered during the procurement and manufacturing processes · Read and write technical reports, documents and procedures. · Liaise with clients/engineers regarding technical support throug ...
Team Leader for Technical Support

Found in: Talent ZA C2 - 3 days ago

Isilumko Staffing Pretoria, South Africa Full time

One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch. · Responsibilities: · Drafting reports - call closure stats and 1st line support m ...
IT Technical Support Team Leader

Found in: Talent ZA C2 - 3 days ago

Isilumko Staffing Pretoria, South Africa Full time

A leading Financial Services Provider is looking for a Technical Support Team Leader · Job Description · 1. Lead Technical Support Team · • Provide reports to management on call closure status and first line support related matters · • Implement processes to ensure calls are clos ...
Team Leader: Technical Support

Found in: Talent ZA C2 - 3 days ago

Isilumko Staffing Pretoria, South Africa Full time

Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support? · This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications depar ...
Plant Launch Team Leader

Found in: beBee S2 ZA - 3 days ago

Jobking Pretoria, South Africa Full time

Faurecia is an Equal Opportunity Employer · "Technical Perfection and automotive passion" is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our am ...
Team Leader

Found in: Talent ZA C2 - 5 days ago

WNS Global Services Centurion, South Africa

Job Description · Role Purpose · Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone t ...
Team Leader

Found in: Talent ZA C2 - 3 days ago

WNS Global Services Centurion, South Africa

Job Description · Main purpose · To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly · Responsibility ...
RMA Team Leader

Found in: Job Placements ZA C2 - 2 days ago

HR Genie Centurion, South Africa

RMA Team Lead · Use your experience in RMA and leadership qualities to drive performance in our client's modern, high-tech environment. Based in Centurion, the company is a responsible supplier of best-of-breed products with a strong focus on standards. · What's on offer: · A com ...
RMA Team Leader

Found in: Job Placements ZA C2 - 2 days ago

HR Genie Centurion, South Africa

Are you an experienced professional in Returns and Merchandise Authorization (RMA) looking to take on a leadership role? We're seeking a dedicated individual to lead and drive the performance of our RMA department · Key Responsibilities: · Oversee the RMA department and ensure hi ...
retail operations team leader

Found in: Talent ZA C2 - 3 days ago

WNS Global Services Centurion, South Africa

Job Description · RETAIL OPERATIONS TEAM LEADER · Main Purpose: · Manages the Retail Operations and Support Team, to delivery outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach · KEY RESPONSIBILITIES · 1. MANAGES PERFORMA ...
vodacom team leader

Found in: Job Placements ZA C2 - 6 days ago

iSON Xperiences Randburg, South Africa

Main Purpose of Role: · To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. · Key Perfo ...
Team Leader: Recoveries

Found in: Talent ZA C2 - 5 days ago

Hollard Recruitment Sandton, South Africa

Hello... an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Team Leader: Recoveries. · Role Objectives: · To effectively manage the Recoveries specific area (Recoveries /Input Handling/ S ...
Non-profit Project Leader

Found in: beBee Professionals ZA - 3 days ago

beBee Professionals Vereeniging, South Africa Project Management Freelance

beBee Professionals is seeking a Non-profit Project Leader to join our team in Vereeniging. The successful candidate will be responsible for leading and managing the development and implementation of projects for our non-profit organization. · The ideal candidate should have a Ba ...
Entries Team Leader

Found in: Talent ZA 2A C2 - 6 days ago

Quality Connect Staffing Edenvale, South Africa

Duties & ResponsibilitiesSupervise the functions of Entry Clerks and Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Entry Clerks and Import Agen ...
ICT Senior Application Team Leader

Found in: Executive Placements ZA C2 - 5 days ago

IOCO Centurion, South Africa

Are you a skilled leader with a passion for technology and a track record of delivering successful applications? We're looking for an experienced ICT Senior Application Team Leader to lead our team of application developers and drive the delivery of high-quality solutions. In thi ...
End to End Team Leader

Found in: Talent ZA C2 - 5 days ago

Nestlé Temba, South Africa Full time On-site

Position Summary · With a history spanning over 150 years, Nestlé didn't become the world's leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for ...
Contact Centre Team Leader

Found in: Talent ZA C2 - 3 days ago

Telebest Sandton, South Africa Full time

Matric · Travel and Tourism Diploma advantageous · 5 years' experience in contact centre · Previous experience handling USA and or International campaigns in a contact centre · Manage teams between agents · Lead, guide, coach and support the team · Must be able to work shift work ...
Team Leader-The Aurum Institute

Found in: beBee S2 ZA - 3 days ago

Jobking Tembisa, South Africa Full time

The Aurum Institute is offering a great opportunity to suitably qualified and experienced staff to contribute towards our mission to improve the health of people and communities through innovation in Global Health Research and Systems. We are focused on research, support and impl ...