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    Team Leader - Pretoria, South Africa - Isilumko Staffing

    Isilumko Staffing
    Isilumko Staffing Pretoria, South Africa

    1 week ago

    Isilumko Staffing background
    Full time
    Description

    A leading Financial Services Provider is looking for a Technical Support Team Leader

    Job Description

    • 1. Lead Technical Support Team

      • Provide reports to management on call closure status and first line support related matters

      • Implement processes to ensure calls are closed timeously

      • Liaise with all necessary stakeholders and provide feedback to business and IT Management

      • Ensure jiras are dealt with and closed timeously

      • Assign jiras

      • Monitoring (e.g. Boardrooms)

      • Escalation of calls to 3rd line and other Teams.
    • 2. Provide hardware and software support (LAN & WAN)

      • Install software

      • Troubleshooting (TCF)

      • Assemble computer

      • Repairs & maintenance of hardware & peripherals

      • Installation & maintenance of cabling

      • Maintain inventory for software & hardware (TCF)

      • Desktop patch management
    • 3. Provide 2nd line support to users

      • Investigate and provide solution (TCF)

      • Communicate with users on incident logged (TCF)
    • 4. Finance, procurement and asset management

      • Ensure that end user equipment (e.g. laptops and desktops) are procured timeously

      • Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure

      • Works closely with the asset management team to ensure that assets are tracked and managed.

    Education Requirements

    • Nationals Diploma in IT
    • Technical/Legal Certification
    • A+
    • N+

    Experience

    • 5 Years Experience in 2nd and 3rd line of support
    • Team Leader Experience
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