Team Leader - Pretoria, South Africa - South African Reserve Bank

South African Reserve Bank

Verified Company

Pretoria, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The main purpose of this position is to supervise the customer support to participants and to monitor the domestic settlement system.

Detailed Description
Create a performance culture in the unit, define performance expectations and conduct effective performance management of direct reports.

Evaluate own performance against the given criteria, and identify and address taskspecific learning needs.
Plan, organise, control, manage and evaluate the work of team members and administer human capital functions.
Collate and provide management information for decisionmaking purposes.
Manage the operations of the Customer Support Centre.
Perform system testing for the domestic system according to the system test framework and test cases developed by the System Tester.
Execute and monitor the cost recovery for the domestic system.
Perform a supervisory role for the domestic system.
Ensure that calls are logged, monitored and resolved according to agreed standards.
Approve static data changes on the system.
Manage and update user profiles and user access on the system.
Develop and maintain a training programme for new team members.
Supervise internal audits and assist with external audits to ensure compliance.
Supervise the reconciliation of all control and sundry debtors accounts.
Support risk management and compliance for the systems.
Supervise business continuity planning (BCP) test coordination and execution for participants and the domestic system.
Develop and maintain the operational and systems procedures and processes.

Job Requirements
a minimum of a Bachelor's degree (NQF 7) or an equivalent qualification; and
- a minimum of five to eight years' experience in banking, finance, or a payment system environment. ( Relevant payment system experience would be an added advantage).

Additional requirements include:
- knowledge and skill in:

- settlement systems;
- the national payment system;
- risk management;
- central banking; and
- relevant legislation resilience;
- conflict handling;
- attention to detail;
- time management;
- analysis and problem solving;
- effective communication; and
- judgement and decision making.
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**The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.
**Human Resources Department
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