Jobs
>
Randburg

    vodacom team leader - Randburg, South Africa - iSON Xperiences

    iSON Xperiences
    iSON Xperiences Randburg, South Africa

    Found in: Job Placements ZA C2 - 5 days ago

    iSON Xperiences background
    Description

    Main Purpose of Role:

    To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.

    Key Performance Areas:

    • Ensuring that QA agents are aware of their daily, weekly, and monthly targets
    • Monitoring performance and ensuring that targets are met, and calls are correctly passed or failed
    • Having regularly meetings with the QA Team to allow for the open flow of communication
    • Developing strong team co-operation and clear direction
    • Providing encouragement and support to assist QA agents in achieving performance goals
    • Monitor regular attendance and late coming by agents and following the correct disciplinary procedures
    • Review and manage leave applications of QA agents to ensure that the QA Team is not impacted negatively
    • Providing timeous and accurate reporting

    equired Qualification:

    • Grade 12
    • Relevant Call Centre Certificate/ Diploma advantageous

    Required Minimum Work Experience:

    • 2 – 3 years' experience in a Call Centre environment
    • 1 years' experience as Supervisor/ Team Leader role in a Call centre
    • MS Office skills- intermediate excel skills advantageous
    • Report drafting skills
    • Understanding Call Centre queues and QA metrics
    • Knowledge of best practice within a QA environment
  • beBee Professionals

    Catering Team Leader

    Found in: beBee Professionals ZA - 2 days ago

    beBee Professionals Benoni, South Africa Home Catering Services Freelance

    BeBee Professionals is looking for a Catering Team Leader to join our team in Benoni. · The successful candidate will be responsible for leading and managing a team of catering staff, ensuring that all catering services are delivered to the highest standards. · The ideal candidat ...

  • Hollard Recruitment

    Team Leader: Recoveries

    Found in: Talent ZA C2 - 4 days ago

    Hollard Recruitment Sandton, South Africa

    Hello... an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Team Leader: Recoveries. · Role Objectives: · To effectively manage the Recoveries specific area (Recoveries /Input Handling/ S ...

  • Merchants

    Team Leader

    Found in: Talent ZA C2 - 9 hours ago

    Merchants Johannesburg, South Africa Permanent

    Team Leader - Johannesburg · Are you ready to take the next step in your career? · The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. · Wh ...

  • Compressor Products International

    Team Leader

    Found in: Talent ZA C2 - 2 days ago

    Compressor Products International Johannesburg, South Africa Full time

    The Big Picture: · Howden, a Chart Industries Company, is a global leader in air and gas handling products, services and solutions. Howden's core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so. · Howden South A ...

  • Merchants

    Team Leader

    Found in: Talent ZA C2 - 9 hours ago

    Merchants Johannesburg, South Africa Permanent

    Team Leader - Night Shift (Gauteng) · Team Leader · Are you ready to take the next step in your career? · The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contr ...

  • takealot

    Team Leader

    Found in: Talent ZA C2 - 1 day ago

    takealot Johannesburg, South Africa

    , a leading South African online retailer, is looking for a highly talented Team Leader to our team in Johannesburg. · We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remun ...

  • PRR Recruitment Services

    Team Leader

    Found in: Talent ZA C2 - 2 days ago

    PRR Recruitment Services Johannesburg, South Africa Full time

    Looking for a Team leader to run a new department · The ideal candidate will have a min of 2 years experience in Camunda. · Been the person whom everyone wants to go to. · MUST HAVE Camunda · Send your CV to · ...

  • Apex Group

    Team Leader

    Found in: beBee S2 ZA - 2 days ago

    Apex Group Johannesburg, South Africa OTHER

    · Team Leader - Accounting · Johannesburg, South Africa (Full Time) · Reporting Lines: Senior Manager · About Apex Business Services · Apex Business Services , an Apex Group Company, is dedicated to delivering exceptional service with a personal touch. We are proud to place th ...

  • Salt Employee Benefits

    Team Leader

    Found in: Talent ZA C2 - 2 days ago

    Salt Employee Benefits Johannesburg, South Africa Contract

    The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate ...

  • Telebest

    Contact Centre Team Leader

    Found in: Talent ZA C2 - 2 days ago

    Telebest Sandton, South Africa Full time

    Matric · Travel and Tourism Diploma advantageous · 5 years' experience in contact centre · Previous experience handling USA and or International campaigns in a contact centre · Manage teams between agents · Lead, guide, coach and support the team · Must be able to work shift work ...

  • Dante Personnel

    Team Leader

    Found in: Executive Placements ZA C2 - 5 days ago

    Dante Personnel Roodepoort, South Africa

    Minimum requirements: · Grade 12/Matric · 5 years experience in debt collection as a team leader · Ability to work in a team · Proper time management and ability to work under pressure and preparedness to work overtime, when required · Able to work and thrive in a high-stress an ...

  • CallForce

    Claims Team Leader

    Found in: Talent ZA C2 - 2 days ago

    CallForce Johannesburg, South Africa Full time

    CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivot ...

  • Salt Employee Benefits

    Team Leader: Claims

    Found in: Talent ZA C2 - 2 days ago

    Salt Employee Benefits Johannesburg, South Africa Full time

    PURPOSE OF THE ROLE · The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims. · The ability to investigate and apply experti ...

  • CallForce

    Sales Team Leader

    Found in: Talent ZA C2 - 2 days ago

    CallForce Johannesburg, South Africa Full time

    We're looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg. · The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. · We are aimi ...

  • Callforce Direct

    Insurance Team Leader

    Found in: Executive Placements ZA C2 - 5 days ago

    Callforce Direct Johannesburg, South Africa

    We're looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions. · The Insurance Sales Manager is responsible for leading and managing a team of insurance sales a ...

  • Alinta Tech Solutions

    Shift Team Leader

    Found in: Talent ZA C2 - 2 days ago

    Alinta Tech Solutions Johannesburg, South Africa

    Our client is seeking a Shift Team Leader to take complete responsibility and oversight for shift operations and management at our client's factory in the Johannesburg facility. The successful candidate would be responsible for overseeing the coordination of operational resources ...

  • Alinta Tech Solutions

    Shift Team Leader

    Found in: Talent ZA C2 - 1 day ago

    Alinta Tech Solutions Johannesburg, South Africa

    Job Description · Our client is seeking a Shift Team Leader to take complete responsibility and oversight for shift operations and management at our client's factory in the Johannesburg facility. The successful candidate would be responsible for overseeing the coordination of ope ...

  • The Hiring House

    Bridge Team Leader

    Found in: Executive Placements ZA C2 - 5 days ago

    The Hiring House Johannesburg, South Africa

    Core Purpose · - Design of bridges and associated transport related structural elements. · Key Performance Areas: · - Manage the bridge team. · - Manage the design process of projects. · - Projects Resource Allocation and Ensure that project budgets are adhered to. · - Design of ...

  • WNS Global Services

    Team Leader

    Found in: Talent ZA C2 - 4 days ago

    WNS Global Services Centurion, South Africa

    Job Description · Role Purpose · Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone t ...

  • TalentCru

    Academic Team Leader

    Found in: Talent ZA 2A C2 - 2 days ago

    TalentCru Johannesburg, South Africa

    A company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Academic Team Leader in KwaZulu Natal. · The primary require ...