- Deliver success against KPI targets and plans, through effective management of people.
- Create a positive learning environment that empowers and develops the Customer Service Agents.
- Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
- Gathering information to analyze problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a "can do" attitude
- Understands the Business in that you are aware of the business strategy, products, service and organizational structure.
- Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
- Organizes and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met
- Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
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Team Leader
Found in: Talent ZA C2 - 4 days ago
WNS Global Services Centurion, South AfricaJob Description · Role Purpose · Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone t ...
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Catering Team Leader
Found in: beBee Professionals ZA - 2 days ago
beBee Professionals Benoni, South Africa Home Catering Services FreelanceBeBee Professionals is looking for a Catering Team Leader to join our team in Benoni. · The successful candidate will be responsible for leading and managing a team of catering staff, ensuring that all catering services are delivered to the highest standards. · The ideal candidat ...
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RMA Team Leader
Found in: Job Placements ZA C2 - 2 days ago
HR Genie Centurion, South AfricaRMA Team Lead · Use your experience in RMA and leadership qualities to drive performance in our client's modern, high-tech environment. Based in Centurion, the company is a responsible supplier of best-of-breed products with a strong focus on standards. · What's on offer: · A com ...
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RMA Team Leader
Found in: Job Placements ZA C2 - 1 day ago
HR Genie Centurion, South AfricaAre you an experienced professional in Returns and Merchandise Authorization (RMA) looking to take on a leadership role? We're seeking a dedicated individual to lead and drive the performance of our RMA department · Key Responsibilities: · Oversee the RMA department and ensure hi ...
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retail operations team leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Centurion, South AfricaJob Description · RETAIL OPERATIONS TEAM LEADER · Main Purpose: · Manages the Retail Operations and Support Team, to delivery outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach · KEY RESPONSIBILITIES · 1. MANAGES PERFORMA ...
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ICT Senior Application Team Leader
Found in: Executive Placements ZA C2 - 4 days ago
IOCO Centurion, South AfricaAre you a skilled leader with a passion for technology and a track record of delivering successful applications? We're looking for an experienced ICT Senior Application Team Leader to lead our team of application developers and drive the delivery of high-quality solutions. In thi ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Talent Evolution (Pty) Ltd Pretoria, South AfricaResponsible for leading and managing a team of claims professionals handling both short-term and life insurance claims. The role involves overseeing the end-to-end claims process, ensuring timely and accurate claims adjudication, providing guidance and support to team members, an ...
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Team Leader: Robotic
Found in: Executive Placements ZA C2 - 5 days ago
TalentCru Pretoria, South AfricaWe are seeking a highly motivated Robotic Team Leader to join our dynamic team in the automotive space. · Responsibilities: · Lead a team of technicians and artisans responsible for maintaining robotic equipment and automated production systems. · Ensure optimal equipment uptime ...
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Team Leader
Found in: Talent ZA C2 - 16 hours ago
Merchants Johannesburg, South Africa PermanentTeam Leader - Johannesburg · Are you ready to take the next step in your career? · The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. · Wh ...
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Team Leader
Found in: Talent ZA C2 - 16 hours ago
Merchants Johannesburg, South Africa PermanentTeam Leader - Night Shift (Gauteng) · Team Leader · Are you ready to take the next step in your career? · The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contr ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
PRR Recruitment Services Johannesburg, South Africa Full timeLooking for a Team leader to run a new department · The ideal candidate will have a min of 2 years experience in Camunda. · Been the person whom everyone wants to go to. · MUST HAVE Camunda · Send your CV to · ...
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Quotation Team Leader
Found in: Talent ZA C2 - 2 days ago
People Dimension Pretoria, South Africa Full timeDuties & Responsibilities · To assist stakeholders with all technical queries and issues encountered during the procurement and manufacturing processes · Read and write technical reports, documents and procedures. · Liaise with clients/engineers regarding technical support throug ...
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Team Leader
Found in: beBee S2 ZA - 2 days ago
Apex Group Johannesburg, South Africa OTHER· Team Leader - Accounting · Johannesburg, South Africa (Full Time) · Reporting Lines: Senior Manager · About Apex Business Services · Apex Business Services , an Apex Group Company, is dedicated to delivering exceptional service with a personal touch. We are proud to place th ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Compressor Products International Johannesburg, South Africa Full timeThe Big Picture: · Howden, a Chart Industries Company, is a global leader in air and gas handling products, services and solutions. Howden's core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so. · Howden South A ...
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Claims Team Leader
Found in: Executive Placements ZA C2 - 2 days ago
Dante Personnel Pretoria, South AfricaMinimum requirements: · Matric · RE 5 Qualification · Full FAIS Qualification · Minimum Experience · 5 Years of experience in a claims management role within the insurance industry, with demonstrated expertise in handling both short-term and life insurance claims · Short term c ...
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Team Leader
Found in: Executive Placements ZA C2 - 5 days ago
Dante Personnel Roodepoort, South AfricaMinimum requirements: · Grade 12/Matric · 5 years experience in debt collection as a team leader · Ability to work in a team · Proper time management and ability to work under pressure and preparedness to work overtime, when required · Able to work and thrive in a high-stress an ...
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Team Leader
Found in: Talent ZA C2 - 1 day ago
takealot Johannesburg, South Africa, a leading South African online retailer, is looking for a highly talented Team Leader to our team in Johannesburg. · We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remun ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Salt Employee Benefits Johannesburg, South Africa ContractThe purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery. Coaches the team in order to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate ...
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Team Leader for Technical Support
Found in: Talent ZA C2 - 2 days ago
Isilumko Staffing Pretoria, South Africa Full timeOne of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch. · Responsibilities: · Drafting reports - call closure stats and 1st line support m ...
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IT Technical Support Team Leader
Found in: Talent ZA C2 - 2 days ago
Isilumko Staffing Pretoria, South Africa Full timeA leading Financial Services Provider is looking for a Technical Support Team Leader · Job Description · 1. Lead Technical Support Team · • Provide reports to management on call closure status and first line support related matters · • Implement processes to ensure calls are clos ...
Team Leader - Centurion, South Africa - WNS Global Services
Description
Job DescriptionMain purpose
To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly
Responsibility
Minimum Requirements
Minimum 24 month customer service experience, 12 month of which in leadership / supervisory position.
Qualifications and Accreditation: Matric or equivalent
Additional InformationAll your information will be kept confidential according to EEO guidelines.