Yovan Subban

All my achievements have been realized due to a progressive mind-set. I realize that Challenges are but the Beginning of Success. I also realize that being dynamic and flexible is the only way in an ever-changing environment. I thrive on challenges of change. My Long term employment history will attest to my attitudes, achievements and Loyalty. These are the Traits that I will bring to the Organization.

Change management to customer and department SLA and SOPS
Complete disciplinary sanctions identified with Team Leads and staff
and engage with Human Capital where required.
Drive and deliver internal targets received from senior Management.
Drive company values

Drive customer metrics to internal customer SLA's
Drive skills development to sustain and grow business and customer's
needs.
Engage with inter-departments to drive operational strategy.
Ensure internal SLA, SOPs and customer SLA, SOPs are according to ISO
standards.
Implementation of SOP's according to customer SLA's
Liaise, manage, and implement software requirements with product
development, IT Management, and operations team.
Management and mentoring of Team Leaders and staff.
Design and implement customer service strategy.
Drive customer metrics according to internal customer SLA's
Engage and schedule customer meetings.
Engage with existing customers to ensure existing needs are sufficient
and identify new needs.
Engage with KAM's to highlight and discuss any customer requirements,
disputes, and escalations.
Maintain quality services by enforcing quality information and customer
standards.
Manage complaints and escalations.
Complete daily, weekly, and monthly Management reports.
Develop Business intelligence reports according to customer needs.
Engage with internal and external stakeholders and present business
intelligence reports.
Identify and highlight risks within business intelligence reports.
Provide business intelligence reports to internal and external
stakeholders.
Provide insights-based Business intelligence reports and highlight
possible SOP and SLA changes.
Intercept and engage with existing and new customers and drive
revenue growth.
Provide insights to internal and external stakeholders to achieve
revenue growth relating to current division.
Attending new business meetings within the group.
Participate and drive projects associated with internal and external
development

Oxbridge Academey
2021 – Current
Business Management (National Diploma)

Damelin SA
2012 - 2014
CompTIA A+ 2012
CompTIA A+ 2012
CompTIA N+ 2012 N10-005

PC Training & Business College (National Diploma)
2003
Diploma Microsoft Office

Ctrack SA
July 2017
ISO For Managers
PSIRA GRADE C