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Team Leader
5 days ago
Mass Staffing Projects Centurion, South Africa**Job Information** · - Location- Centurion, Central- Salary- R R Job Type- Permanent- Education- Bachelor's Degree / BTech- Experience- 5+ years- Reference- Team lead- · - Fax Our client is looking for an experienced Team Leader in Centurion. If you are feeling that it is time ...
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Team Leader
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AVBOB Centurion, South AfricaTo maintain effective quality assurance processes by evaluating courtesy calls quality, identifying call quality gaps made by retention agents and implementing remedial action in line with the AVBOB Group policy. · **Conduct Quality Assurance on Courtesy Calls (policy validations ...
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Team Leader
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Baby Studio Centurion, South AfricaLooking for a well spoken fully bilingual individual with great energy and great people skills to lead a team in the Centurion/Midrand/Pretoria area. Must have own car and be willing to travel each day. · **Salary**: R8,000.00 per month ...
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Team Leader
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Junior Team Leader
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BI Team Leader
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Receiving Team Leader
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Team Leader Underwriter
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Actuarial Team Leader
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Claims Team Leader
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Team Leader: Facilities
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PPS Recruitment Centurion, South Africa**Job Advert Summary**: · This position reports directly to the Financial Manager: Corporate Finance. · **Minimum Requirements**: · - Minimum qualification, grade 12 with a diploma in safety management/procurement or other related qualification · - Three to five years' experience ...
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Telemarketing Executive Team Leader
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Group Quotations Team Leader
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ANEW Recruitment Centurion, South Africa**Job Advert Summary**: · **ANEW Hotels & Resorts **are looking for a **Group Quotations Team Leader** in** Gauteng, Centurion** to effectively lead day-to-day operations of Group Quoting Department. · **Minimum Requirements**: · - High School Diploma or equivalent. · - 1 year of ...
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Team Leader: Legal Collections
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iMasFinance Co-operative (Ltd) Centurion, South Africa**Job Purpose**: · To effectively supervise and coordinate activities in the Legal Collections and Debt Recovery Administrative A Department. To assist with the development and implementation of a debt collection strategy for active legal accounts and written off accounts outsour ...
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Client Service Team Leader
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Health Solutions Centurion, South Africa**Introduction** · Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, ...
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Team Leader: Specialized Collections
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iMasFinance Co-operative (Ltd) Centurion, South Africa**Job Purpose**: · To manage risk on Debt reviews, rescheduling, suspensions in relation to the NCR conditions, Sequestrations, Administration Orders and Credit Life Claims. · The role is responsible, under limited direction, for managing and training agents, setting objectives, ...
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Team Leader
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Team Leader: Back Office
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iMasFinance Co-operative (Ltd) Centurion, South Africa**JOB PURPOSE** · Oversee and manage various back-office functions including risk mitigation, financial movement management, system improvement proposals, and customer retention efforts. · **JOB OUTPUTS AND RESPONSIBILITIES** · - Develop and implement strategies to enhance member ...
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Team Leader
1 week ago
Herotel Pretoria, South AfricaPURPOSE OF THE ROLE: The Sales Team Leader is the glue that holds the sales team together, providing the supervision, training and motivation to the team to reach sales goals. In this typically fast-paced environment, the Sales Team Leader is often moving from one task to another ...
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Team Leader
1 week ago
Office Beacon South Africa Gauteng, South Africa**Job Description: Team Leader - Virtual Assistants and Client Care** · We are seeking a highly motivated and experienced Team Leader to oversee a team of Virtual Assistants and manage client care within our organization. As the Team Leader, you will play a crucial role in ensuri ...
retail operations team leader - Centurion, South Africa - WNS Global Services
Description
Job DescriptionRETAIL OPERATIONS TEAM LEADER
Main Purpose:
Manages the Retail Operations and Support Team, to delivery outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach
KEY RESPONSIBILITIES
1. MANAGES PERFORMANCE
· Manage the performance of this Team to ensure the delivery of outstanding customer experiences
· Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team
· Maintain audit processes to ensure data completeness and accuracy by the Team
2. MANAGES THE TEAM
· Motivates and supports a high performance Team
· Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of team work
· Communicate with the Team to share information
· Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives
· Monitor day-to-day performance and training of each member of the Team, providing feedback on performance
· Manage non-compliance, under-performance and corrective actions
· Manage the inductions of new Team members
· Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations
· Manage succession into key roles to develop talented individuals
· Monitor and actioning survey results in support of improved Team performance and customer service excellence
· Schedule the availability of staff for key activities over the entire committed service delivery days and times (taking into consideration training time, leave and sick leave, demands and peak time requirements)
3. OVERSEES KEY ACTIVITIES
· Provides first line support to customers, retailers/agents and the Teams, without unnecessary hand-overs
· Runs daily/weekly meetings for the Team to track and manage performance, share information and manage issues
· Talk to customers and Agents/Retailers to resolve escalated issues and complaints, ensure customer satisfaction and delight, and facilitate successful sales deal progress
· Work with Management to refine and develop objectives for new vehicle sales operations
· Align processes to ensure a seamless customer journey – we do the effort so our customer don't have to worry
4. DRIVES IMPROVEMENT
· Organize regular meetings to review KPIs and identify better ways of doing things
· Implement pro-active approaches to identify recurring problems
· Lead or support initiatives to deliver a continuous improvement to ways of work and service delivery excellence
· Support the Teams to adapt to change, growth, improvement
QualificationsKEY SUCCESS CRITERIA FOR THE ROLE
Customer First
Survey results
Cases and complaint management system
Proactive, authentic, transparent, personalised
Team
Team working with colleagues across the Business and Retailers/Agents
Staff attitude, sentiments and retention
Financial
Transparent, accurate and "SMART" incentive scheme administration
Resource scheduling
Ensure the correct resources are available during service delivery hours
KPIs
Achievement of the targets and KPIs for this Team (to be agreed)
COMPETENCIES REQUIRED BY THE ROLE
Competency level
Functional Manager / Senior Team Leader
Qualification
Higher education levels
Experience
Preferably automotive and modern luxury
High performing teams
Motivator and experience with the management of high performance teams, to consistently drive customer service excellence and outstanding customer experiences
Operational excellence
High EQ, excellent written and verbal skills, problem solving, agile, self driven
Excellent communicator
Financial focus
Thinks commercially to manage deals and resource requirements
Innovation and improvement
Drives consistent improvement and innovation
Additional Information