Team Leader: Back Office - Centurion, South Africa - iMasFinance Co-operative (Ltd)

iMasFinance Co-operative (Ltd)
iMasFinance Co-operative (Ltd)
Verified Company
Centurion, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

JOB PURPOSE
Oversee and manage various back-office functions including risk mitigation, financial movement management, system improvement proposals, and customer retention efforts.


JOB OUTPUTS AND RESPONSIBILITIES

  • Develop and implement strategies to enhance member/customer retention.
  • Analyze customer feedback and implement improvements to enhance the overall member experience.
  • Track the volume and quality of interactions through various channels.
  • Collaborate with IT and other relevant departments to identify areas for system improvement.
  • Propose and implement enhancements to streamline backoffice processes and improve overall efficiency.
  • Oversee, process and mitigate risk by enforced insurance.
  • Confirmation of Insurance Cover oversee process/ mitigate risk by enforced insurance and manage forced insurance product
  • Oversee the accurate processing of financial transactions and ensure adherence to established procedures.
  • Analyze financial data to identify trends and opportunities for process optimization.
  • Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. Implement remedial actions where required.
  • Contribute to the development and continuous improvement of organizational standards, policies and procedures within the Member Experience environment and monitor implementation to ensure full compliance.
  • Adhere to statutory regulations, organizational standards, policies and procedures. Report noncompliance and implement remedial action(s).
  • Identify potential risks associated with financial transactions and uninsured access. Update risk register and implement remedial actions.
  • Collaborate with training and learning department to ensure business understands Outstanding Debt Product.
  • Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals.
  • Participate in people development initiatives.
  • Agree and implement own and subordinates' development plans.

QUALIFICATIONS

  • Post secondary nontertiary education (with Grade 12 Mathematics and/or Accounting)
  • Essential
  • Diploma in Business, Sales or Finance Management
  • Recommended

EXPERIENCE

  • 3 years Operational experience in Backoffice operations within a financial institution Essential
  • 2 years Supervisory experience in Backoffice operations within a financial institution Essential


  • Drivers License

  • Code B Motor Vehicle License
  • Advantageous

KNOWLEDGE AND SKILLS

  • Computer Literacy (MS Word, Excel, PowerPoint)
  • Interpersonal skills
  • Risk Management
  • Internal and External communication skills
  • Coping under pressure
  • Conflict handling skills
  • Regulatory environment (FICA, NCA, POPIA)
  • Analytical skills
  • Proficiency in digital communication
  • Problem solving skills
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