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Victoria Molapo

Victoria Molapo

Customer Service Representative

Customer Service / Support

Pretoria, City of Tshwane Metropolitan Municipality

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About Victoria Molapo:

I am smart, hardworking teamplayer. Passionate about helping others, a born teacher and very passionate about exceptional customer service. 

Experience

I have over 20 years’ experience within the technical, customer service, administration, and quality assurance environment. Three years account management.

Account Manager 

Ctravk

March 2020 - March 2023

Team Leader 

Ctrack

October 2018 - February 2020

Quality Assurance 

Ctrack

August 2016 - September 2018

Email Support 

Ctrack

November 2014 - July 2018

Host Master

Telkom

January  2013 - June 2013

Second Level Support 

Telkom 

May 2009 - January 2013

Quality Assurance Specialist 

Telkom 

July 2005 - May 2009

Tier 1 Call Centre Technician 

Telkom

October 2002 - July 2005

 

 

 

 

 

 

 

Education

Currently – ETD Practitioner NQF 5: Khulisane Academy

2015 – Supervisory and Management Development: A.T.A HR and Training Academy

2012 – Business Management and Administration: College Campus

2008 - Empowering the Manager: North West University (Business School)

1996 - Carlton Jones High School: Matric

 

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