- Providing excellent customer experiences at all time
- Verify & update customer information
- Proactively offer solutions to any issues or concerns that customers might face
- Outstanding administrative skills that covers planning, organizing and time management skills,
- Ownership of the customer experience and follow through
- Working to a high degree of accuracy and speed
- Able to comprehend complex customers queries
- Verbal Communication:
- Hearing objections and processing the deeper meanings
- Acknowledging the feelings of others and reacting appropriately
- Remaining calm during stressful situations
- Explaining steps and processes that others can easily understand
- Productivity and quality
- To be able to identify when to escalate customer queries and complaints timeously
- Be able to pass all training modules during new hire and ongoing campaign training
- Essential
- Matric
- Clear criminal and credit record
- High level of English Proficiency
- Computer literacy – ability to speedily navigate multiple systems effectively
- Results orientated with solution driven mentality
- Positive attitude and motivated mindset
- Attention to detail
- Availability to work shifts between 07:00 and 01:00 SA (Essential)
- Experience
- 6 months International Call Centre experience or 12 months in an airline reservations or travel agency environment (Essential)
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Call Centre Agent
Found in: Job Placements ZA C2 - 5 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Hardware) - 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particula ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 5 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Civil) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly w ...
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Call Centre Agent
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West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particu ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 5 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Petroleum) - 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particul ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 5 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Flow Systems) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particu ...
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contact centre agent
Found in: Talent ZA C2 - 3 days ago
mPower People Solutions Cape Town, South Africa ContractPrimary Role · The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inboun ...
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Call Centre Agents
Found in: Talent ZA 2A C2 - 5 days ago
Mindmatch Consulting Cape Town, South AfricaOur client is seeking call centre agents who live in Cape Town with the following languages: · Oromo · Luganda · Twi · Ewe · Igbo · This is a shifted environment · ...
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Call Centre Agent
Found in: Talent ZA C2 - 3 days ago
Merchants Cape Town, South Africa Contract - long termCall Centre Agent · Position Overview: · As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and an ...
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Call Centre Agent
Found in: Talent ZA C2 - 1 day ago
Status Staffing Cape Town, South AfricaOur client based in Observatory is seeking a Call Centre Agent to join their team. The ideal candidate needs to be target driven and has a positive attitude and great customer service. · A recent professional profile photo is to accompany your application · EMPLOYMENT TYPE : Perm ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 5 days ago
West Coast Personnel CapeTown, South AfricaCall Centre Agent New Business Development (Electrical) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particula ...
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Call Centre Agent
Found in: Talent ZA C2 - 13 hours ago
WNS Global Services Cape Town, South AfricaJob Description · Key Responsibilities Areas · Main purpose · The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly ...
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Call Centre Agent
Found in: Talent ZA 2A C2 - 5 days ago
Status Staffing Cape Town, South AfricaA recent professional profile photo is to accompany your application · EMPLOYMENT TYPE : Permanent · SECTOR : Marketing and Sales · BASIC SALARY : R5 000 · START DATE : A.S.A.P / Immediate · REQUIREMENTS:Matric · 6 months experience in sale environment · 6 months experience in ou ...
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Call Centre Agents Needed
Found in: Trabajos Diarios ZA C2 - 5 days ago
NCR Management Centre Cape Town, South Africa PermanentNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written commu ...
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Call Centre Sales Agents
Found in: beBee S2 ZA - 5 days ago
Jobking Cape Town, South Africa Full timeOutbound Call Centre Agents Required – Cape Town · We are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. W ...
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Insurance Call Centre Agent
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Cape Town, South AfricaJob Description · CSR Responsibilities · Receive incoming calls from customers who have a policy related question · Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations · Deliver appropriate sense of urgency when ...
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German Call Centre Agent: Consultations and presales
Found in: Talent ZA C2 - 6 days ago
ABC Worldwide Cape Town, South AfricaOur client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. · A day ...
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Call Centre Agent
Found in: Job Placements ZA C2 - 3 days ago
Isilumko Staffing (JHB) Bellville, South AfricaWe are seeking a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape, on a 6-month contract. Our client is a wholesaler of pharmaceutical products. · The ideal candidate should be located in close proximity to Bellville and possess th ...
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6 month contract
Found in: Job Placements ZA C2 - 5 days ago
Isilumko Staffing (JHB) Cape Town, South Africa ContractOne of is in need of a Customer service Call centre Agent (Outbound) to join them in Bellville on a 6 month contract. Pharmaceutical products wholesaler. · Candidate must reside within close range to Bellville. · Looking for an energetic, target call centre agent who is a hunte ...
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Team Leader: Customer Service Centre
Found in: Talent ZA C2 - 4 days ago
Ad Talent Africa Cape Town, South Africa Full timeOne of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre. · Purpose of the Job · You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager ...
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Call Centre Team Manager
Found in: Talent ZA C2 - 3 days ago
CallForce Cape Town, South Africa ContractWork with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create · and deliver amazing customer experiences. Support and motivate your team to ensure they're on track · to meet client goals. Handle customer escalations, contribute to creat ...
Dutch speaking call centre agents - Cape Town, South Africa - Mindmatch Consulting
Description
JOB PURPOSE
As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothly. If you're driven by success in this fast-growing industry, this opportunity offers ongoing improvement courses to boost your career in the travel industry.
ACCOUNTABILITIES & DELIVERABLES
PERSON SPECIFICATION