Whitney Erasmus

I'm an vibrant bright women full of ideas and always up to challenges and always up to help in the IT world as the world revolves around technology 

 Login all calls and emails, assistant  stores, Head office and distribution centre with all IT relate issues, HO Will most likely be hardware computer related or requesting software, Stores would be more where as it will be assisting with till issues hardware and software, store reports, there daily money figures and money reports and network issues where store will be offline, down or whole centre would be offline and trying to get it up as soon as possible, Logging incidents and service requests via ISM and being responsable and taking owner ship for your own work, working under pressure, assisting all user with there HR details to view there payslips creating leave all on a system call HR connect 
Working remotely from home
VPN troubleshooting
Assisting head office and stores from home
Giving training to new colleagues »system training and getting them on the role to work from home also giving training via teams.
Working with UIP/UAD-Phones

Building laptops and computers, programming laptops and computers according to the user profile servers and working from home users, assigning all types of calls to the agents and also making sure that all calls are being logged and attended to within SLA and if the agent is not available I then so it myself. Assisting users in office and working remotely from home. Assisting with various types of software and hardware and different models of devices example Dell laptops HP laptops including computers Login all calls with all IT relate issues, users Will most likely be for computer related or requesting software and most of the time assistance with both at once which all of this includes head office and distribution centre's 
Working remotely from home
VPN troubleshooting
Giving training to new colleagues »system training and getting them on the role to work from home also giving training via teams.
Working with UIP/UAD-Phones
Jabber
Teams
Forti-client
Forti-web
Active directory
E filling
network
Wifi
Adobe 
CMD
 

Information Technology

Software Development
Subjects Introduction to C#

            Programming in C#

                      Essentials of Developing Windows Metro Style Apps Using C#

 Advanced Metro Style Apps Development Using C#

 Programming in HTML & JavaScript & CSS3

 Developing ASP.Net 4.5 MVC Web Applications

 Developing Windows Azure and Web services