Jobs
>
Cape Town

    contact centre agent - Cape Town, South Africa - mPower People Solutions

    mPower People Solutions
    mPower People Solutions Cape Town, South Africa

    Found in: Talent ZA C2 - 3 days ago

    Default job background
    Contract
    Description

    Primary Role

    The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.

    Role Reporting

    Team Leader

    Key responsibilities may include but are not limited to:

    • Answer call and respond to customer requests
    • Provide customers with product and service information
    • Identify, research, and resolve customer issues using the in-house operating system
    • Complete call logs and reports
    • Assisting irate members and escalate when required to senior agents/team leader
    • Ensure own productivity levels are maintained and quality standards are met at all times
    • Performing daily administrative functions and accurately capturing required information to various CRM systems
    • Adhere to and support Company policies and practices
    • Ensure that cases are reviewed and actioned
    • Monitor Average Handling Time in line with standards
    • Adhere to work schedule / occupancy and monitoring work flow
    • Ensure that SLA is adhered to and cases to be completed in agreed SLA times
    • Maintain customer quality according to set standards and business process
    • Ensure full compliance to business process, legislation and standard operating processes
    • Manage zero financial risk in terms of agent errors and/or authorisations (zero errors)

    Critical Skills/ Competencies

    • Excellent communicator with all levels in an organisation (verbal and written)
    • Solution Driven
    • Excellent Problem solving and Accuracy skills
    • Self-starter, motivated, takes initiative and can work independently
    • Confident in operating in a dynamic environment
    • Flexibility and agility
    • Resilient mind-set
    • Ability to adapt to different situations as they arise (adaptive thinking)
    • Ability to operate in a team environment
    • Ability to prioritise deliverable and work load accordingly (good organisational skills)

    Experience

    • Minimum of 18 months - 2 years inbound call centre experience
    • Customer service experience
    • Administration experience
    • Experience in healthcare, insurance, financial or administration industry & knowledge of relevant legislative environment is highly desirable (advantageous)

    Education and Applicable Systems

    • Grade 12
    • Formal Call Centre Qualifications (advantageous)
    • Fluent in English and a 2nd language which must be an official South African language (Ndebele; Northern Sotho; Sotho; Swazi; Tsonga; Tswana; Venda; Sepedi is a must)
    • Fluent in at least 4 or more of the official languages (advantageous)
    • Proficient in MS Office Suite applications

    Career Path

    The role would equip the incumbent with skills suitable to progress their career into various different business areas:

    • Back Office Consultant, SME, Team Leader (Contact Centre of E-media)

    • Contact Centre Manager

  • West Coast Personnel

    Call Centre Agent

    Found in: Job Placements ZA C2 - 5 days ago

    West Coast Personnel CapeTown, South Africa

    Call Centre Agent New Business Development (Petroleum) - 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particul ...

  • West Coast Personnel

    Call Centre Agent

    Found in: Job Placements ZA C2 - 5 days ago

    West Coast Personnel CapeTown, South Africa

    Call Centre Agent New Business Development (Flow Systems) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particu ...

  • West Coast Personnel

    Call Centre Agent

    Found in: Job Placements ZA C2 - 5 days ago

    West Coast Personnel CapeTown, South Africa

    Call Centre Agent New Business Development (Electrical) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particula ...

  • Merchants

    Call Centre Agent

    Found in: Talent ZA C2 - 3 days ago

    Merchants Cape Town, South Africa Contract - long term

    Call Centre Agent · Position Overview: · As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and an ...

  • Mindmatch Consulting

    Call Centre Agents

    Found in: Talent ZA 2A C2 - 5 days ago

    Mindmatch Consulting Cape Town, South Africa

    Our client is seeking call centre agents who live in Cape Town with the following languages: · Oromo · Luganda · Twi · Ewe · Igbo · This is a shifted environment · ...

  • West Coast Personnel

    Call Centre Agent

    Found in: Job Placements ZA C2 - 5 days ago

    West Coast Personnel CapeTown, South Africa

    Call Centre Agent New Business Development (Hardware) - 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particula ...

  • West Coast Personnel

    Call Centre Agent

    Found in: Job Placements ZA C2 - 5 days ago

    West Coast Personnel CapeTown, South Africa

    Call Centre Agent New Business Development (Civil) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly w ...

  • West Coast Personnel

    Call Centre Agent

    Found in: Job Placements ZA C2 - 5 days ago

    West Coast Personnel CapeTown, South Africa

    Call Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town · Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particu ...

  • Status Staffing

    Call Centre Agent

    Found in: Talent ZA C2 - 1 day ago

    Status Staffing Cape Town, South Africa

    Our client based in Observatory is seeking a Call Centre Agent to join their team. The ideal candidate needs to be target driven and has a positive attitude and great customer service. · A recent professional profile photo is to accompany your application · EMPLOYMENT TYPE : Perm ...

  • WNS Global Services

    Call Centre Agent

    Found in: Talent ZA C2 - 13 hours ago

    WNS Global Services Cape Town, South Africa

    Job Description · Key Responsibilities Areas · Main purpose · The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly ...

  • Status Staffing

    Call Centre Agent

    Found in: Talent ZA 2A C2 - 5 days ago

    Status Staffing Cape Town, South Africa

    A recent professional profile photo is to accompany your application · EMPLOYMENT TYPE : Permanent · SECTOR : Marketing and Sales · BASIC SALARY : R5 000 · START DATE : A.S.A.P / Immediate · REQUIREMENTS:Matric · 6 months experience in sale environment · 6 months experience in ou ...

  • Jobking

    Call Centre Sales Agents

    Found in: beBee S2 ZA - 5 days ago

    Jobking Cape Town, South Africa Full time

    Outbound Call Centre Agents Required – Cape Town · We are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. W ...

  • NCR Management Centre

    Call Centre Agents Needed

    Found in: Trabajos Diarios ZA C2 - 5 days ago

    NCR Management Centre Cape Town, South Africa Permanent

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written commu ...

  • WNS Global Services

    Insurance Call Centre Agent

    Found in: Talent ZA C2 - 3 days ago

    WNS Global Services Cape Town, South Africa

    Job Description · CSR Responsibilities · Receive incoming calls from customers who have a policy related question · Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations · Deliver appropriate sense of urgency when ...

  • ABC Worldwide

    German Call Centre Agent: Consultations and presales

    Found in: Talent ZA C2 - 6 days ago

    ABC Worldwide Cape Town, South Africa

    Our client helps people in every phase of their life to enjoy unrestricted quality of life within their own four walls. As one of the market leaders in the field of stairlifts and home lifts, it is their daily ambition to offer their customers the best advice and service. · A day ...

  • Isilumko Staffing (JHB)

    Call Centre Agent

    Found in: Job Placements ZA C2 - 3 days ago

    Isilumko Staffing (JHB) Bellville, South Africa

    We are seeking a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape, on a 6-month contract. Our client is a wholesaler of pharmaceutical products. · The ideal candidate should be located in close proximity to Bellville and possess th ...

  • Isilumko Staffing (JHB)

    6 month contract

    Found in: Job Placements ZA C2 - 5 days ago

    Isilumko Staffing (JHB) Cape Town, South Africa Contract

    One of is in need of a Customer service Call centre Agent (Outbound) to join them in Bellville on a 6 month contract. Pharmaceutical products wholesaler. · Candidate must reside within close range to Bellville. · Looking for an energetic, target call centre agent who is a hunte ...

  • Ad Talent Africa

    Team Leader: Customer Service Centre

    Found in: Talent ZA C2 - 4 days ago

    Ad Talent Africa Cape Town, South Africa Full time

    One of Africa's largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre. · Purpose of the Job · You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager ...

  • Mindmatch Consulting

    Call Center Representative

    Found in: Talent ZA 2A C2 - 5 days ago

    Mindmatch Consulting Cape Town, South Africa

    SEEKING FLUENT DUTCH AND ENGLISH SPEAKING CALL CENTRE AGENTS · On-site, Foreshore, Cape Town · We are looking for Dutch and English-speaking call centre agents fluent in speaking, reading and writing. · Travel Advisor - you will be required to respond to phone calls, webchat/emai ...

  • CallForce

    Call Centre Team Manager

    Found in: Talent ZA C2 - 3 days ago

    CallForce Cape Town, South Africa Contract

    Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create · and deliver amazing customer experiences. Support and motivate your team to ensure they're on track · to meet client goals. Handle customer escalations, contribute to creat ...