Call Centre Agent - Cape Town, South Africa - Status Staffing

Description

Our client based in Observatory is seeking a Call Centre Agent to join their team. The ideal candidate needs to be target driven and has a positive attitude and great customer service.

A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Marketing and Sales
BASIC SALARY : R5 000
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric
• 6 months experience in sale environment
• 6 months experience in outbound call centre (Advantageous)
• Target Driven
• Positive attitude

DUTIES:

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the company's products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure record

HOURS:

• 8am – 5pm

Should you meet all the requirements, apply on our website at today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.