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    Organizational Development Specialist - Durban, South Africa - MDK Appointments

    MDK Appointments
    MDK Appointments Durban, South Africa

    21 hours ago

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    Description

    Key Responsibilities:

    1. Analysis and Assessment:
      • Conduct thorough assessments of the current collections processes and identify areas for improvement.
      • Analyze data related to collections performance, including delinquency rates, recovery rates, and customer feedback.
      • Utilize analytical tools and methodologies to identify trends, patterns, and root causes of collections challenges.
    2. Strategy Development:
      • Develop comprehensive strategies to improve collections efficiency and effectiveness.
      • Collaborate with cross-functional teams to design and implement collections strategies aligned with organizational goals.
      • Identify and implement best practices from industry benchmarks and research.
    3. Training and Development:
      • Design and deliver training programs for collections staff to enhance their skills and knowledge.
      • Develop training materials, including manuals, presentations, and job aids, tailored to the specific needs of collections teams.
      • Provide ongoing coaching and support to collections staff to reinforce learning and drive performance improvements.
    4. Change Management:
      • Lead change management initiatives related to collections process improvements.
      • Communicate effectively with stakeholders to gain buy-in and support for proposed changes.
      • Develop change management plans, including communication strategies, stakeholder engagement, and risk mitigation.
    5. Performance Monitoring and Evaluation:
      • Establish key performance indicators (KPIs) to measure the effectiveness of collections initiatives.
      • Monitor collections performance against established KPIs and benchmarks.
      • Conduct regular evaluations to assess the impact of interventions and identify opportunities for further improvement.
    6. Continuous Improvement:
      • Facilitate continuous improvement efforts within the collections function.
      • Solicit feedback from stakeholders and incorporate it into ongoing improvement initiatives.
      • Stay abreast of industry trends, emerging technologies, and best practices in collections management.

    Qualifications:

    • Bachelor's degree in Business Administration, Organizational Development, Finance, or a related field. Master's degree preferred.
    • Proven experience in collections management or a related field, with a focus on process improvement and organizational development.
    • Strong analytical skills, with the ability to interpret data and identify actionable insights.
    • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
    • Experience in designing and delivering training programs preferred.
    • Change management certification or relevant experience is a plus.
    • Proficiency in data analysis tools and software applications (e.g., Excel, SQL, Tableau).
    • Strong project management skills, with the ability to manage multiple initiatives simultaneously.
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