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Linbro Park

    JDA Applications Support - linbro park, Gauteng, South Africa - Blue Oak Personnel

    Blue Oak Personnel
    Blue Oak Personnel linbro park, Gauteng, South Africa

    17 hours ago

    Default job background
    Description

    Desired Experience & Qualification

    Knowledge and experience

    • 5 Years proven experience in supporting JDA applications, such as JDA dispatcher, JDA Supply Chain Planning, or JDA Transportation & Logistics.
    • Familiarity with SQL queries.
    • Relevant certifications in JDA applications or supply chain management (e.g., JDA Certified Professional) would be a plus.
    • Strong understanding of supply chain management processes, including demand forecasting, inventory optimization.
    • Proficient in troubleshooting and resolving complex application issues, employing analytical and problem-solving skills.
    • Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
    • Detail-oriented with strong organizational skills to manage multiple tasks and priorities effectively.
    • Ability to work independently and in a team-oriented, fast-paced environment.

    Attributes

    • Customer service orientation - Able to handle a demanding customer environment.
    • Good problem-solving and decision-making skills.
    • Dynamic self-starter.
    • Attention to detail and handle pressure.
    • Adaptable as this is a constantly changing environment.
    • Be action and results orientated.

    Qualification

    • Matric
    • Diploma in related field

    Duties & Responsibilities

    • Provide technical support and assistance to end-users experiencing issues with JDA applications, including troubleshooting and problem resolution.
    • Monitor and maintain the performance and availability of JDA applications and systems, identifying and resolving any issues that arise.
    • Collaborate with cross-functional teams, including developers and business analysts, to investigate and resolve complex application problems.
    • Conduct root cause analysis for application failures and implement corrective actions to prevent future occurrences.
    • Perform regular application maintenance activities, such as applying patches, upgrades, and configuration changes.
    • Develop and maintain technical documentation, including system configurations, troubleshooting guides, and knowledge base articles.
    • Collaborate with vendors and external partners to escalate and resolve critical application issues.
    • Provide training and guidance to end-users on the effective use of JDA applications and associated tools.
    • Stay up-to-date with industry trends and advancements in JDA technologies, sharing knowledge and best practices with the team.
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