Application Support Analyst - Johannesburg, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Job Description

  • Increase operational efficiency and suggest solutions to enhance cost effectiveness.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
  • Responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses
  • Manage installation of planned system solutions and changes against required System Application Plan
  • Improves user experience by proactively advising of issues or fixes being implemented on the system using the appropriate communication avenues.
  • Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
  • Comply, understand and implemental steps within IT development and meet governance in terms of legislative and audit requirements
  • Manage IT projects to ensure successful implementation within agreed timelines
  • Assists with first level testing of system fixes prior to placement in production environment by providing onsite implementation support if required
  • Manage own development to increase own competencies
  • Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations
Job Details

Application Closing Date

17/05/24
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