Senior Manager: Applications Support - Johannesburg, South Africa - NTT Ltd.

NTT Ltd.

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Working at NTT

Key role and responsibilities:

Providing technical support and troubleshooting for software issues in the HRIS landscape
Creating reports and metrics to measure performance and identify areas for improvement

Knowledge, skills and attributes:

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Communication skills: The ability to convey information clearly and effectively to different audiences, such as developers, end users, and other departments.
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Leadership skills: The ability to motivate, inspire, and guide a team of support staff, as well as delegate tasks and provide feedback.
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Problem-solving skills: The ability to analyze and troubleshoot software issues, as well as find creative and efficient solutions.
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Project management skills: The ability to plan, organize, and execute IT projects, as well as monitor progress and performance.
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Diversity and inclusion skills: The ability to respect and value the differences among people, such as culture, gender, race, etc., as well as promote a culture of inclusion and belonging in the team.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or equivalent
ITIL certification

Experience required:

Providing production support or working in an infrastructure area
Knowledge of the ITIL Production Support Framework
Managing IT projects and budgets
Coordinating with developers and other departments
Performing user satisfaction surveys and metrics
Keeping up with the latest technology trends and innovations

What will make you a good fit for the role?

A career at NTT means:

Being part of a
global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of
cuttingedge technology backed with a 150year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.

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Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being
your best self in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to
own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.