Oncology Application Support Specialist - Johannesburg, South Africa - Tipp Focus

Tipp Focus

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Introduction:

Critical Outputs:

Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements
Manage Service level delivery according to agreed and signed off SLAs
Investigate incidents and problem reports regarding the systems and assist with problem resolution
Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
Know Systems landscape and ensure that this is monitored and optimized
Document interdependencies between systems and other related systems & processes and optimize to ensure business stability
Manage 3rd Party escalation

Coordinate and drive small enhancements

Proactively identify shortcomings, issues, etc. in Oncology system functionalities, procedures and performance and make recommendations for changes/improvements to Line
Follow change governance process for any changes required in Oncology IT environment including sign off of UAT (user acceptance testing)
Ensure full understanding of business changes (BRD & BSS) to determine systems impact and sign off
Review deployment plan and sign off if correct
Provide postimplementation user support

Involvement in projects delivery to Oncology Business Unit to ensure

Support Liaison between IT and the Oncology Business

Communicate with Oncology business unit as per engagement model
Provide reports and management information on Oncology system performance, issues, changes, etc.
Keep abreast of trends, developments, best practices, competitive activities, etc. regarding systems functionalities, capabilities, etc.
Implement relevant policies and procedure and ensure that due processes are followed related to IT delivery
Deliver appropriate solutions to close all IT related audit findings in the Oncology business
Monitoring of capacity, constraints and suggest improvements within infrastructure team
Drive solution of severity 1 and 2 and root cause analysis actively until resolved and follow escalation process if required
Identify process gaps within business process where the system can't support the business requirement and implement solution
Engage with vendor to enhance daily operations Oncology system performance

Governance

Ensure appropriate management of the risk profile for the area of accountability, manage critical risks and ensure feedback integration.

People

Communicate deviations to best practice, foster an environment of continuous learning and improved employee engagement levels.

Finance

Implement effective financial control, management of costs and corporate governance in area of accountability.

Client

Define and influence relationships and service level agreements made with internal and external stakeholders.
Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.

Requirements:

23 years' direct experience in managing IT systems from a business point of view.
35 years related work experience.
23 years' experience in analysing and defining business requirement specifications.
Operational experience in a corporate channel environment.
Experience in a healthcare services environment.
ITIL Foundation Certified is a prerequisite.
IT related qualification will be advantageous.
Knowledge of inhouse systems will be advantageous.
The ability to communicate verbally and in writing.
Knowledge of operating systems (Microsoft Windows)
Data base proficiency.
Previous experience in the healthcare industry will be advantageous.
Sound knowledge of Information Security controls, concepts, and best practices is required along with a solid understanding of technology and associated security risks.

Competencies: